An update from our CEO

22 October 2020

This year certainly has turned out to be unusual in many respects and has presented many of our members with unexpected challenges. 

As a super fund we’ve learnt a lot. We’ve been there for our members by keeping you informed through our COVID-19 information hub, adapting our advice services, responding to your calls and processing early release payments. We’ve also moved all our events online to ensure we continue to provide you with the information you need in a safe and accessible way.

We’ve successfully navigated market downturns before and while the pandemic is a different cause, I want to assure you that although we’re making some short-term adjustments, we have not changed our long-term focus. 

Our core reason for being is ‘to maximise the super savings of our members and deliver superior outcomes for their post-work lifestyles.’ We’re here to help you make informed decisions about your future.

Positive returns in difficult times

Our Balanced (MySuper) option returned 0.22% for the year to 30 June 2020. This result is well above the median according to SuperRatings, which was -0.82%.* Amid so much uncertainty, we’re proud to have delivered a positive return for members.

We’re also pleased to share that our Balanced (MySuper) option, has delivered 8.4% per year on average, over the past 10 years – a wide margin above the industry median of 7.4% according to SuperRatings.* 

This means that on average we’ve delivered an additional 1% per year, which equates to 10% over 10 years. A significant difference for our members. 

Take a look at our investment returns for 2020 and what’s on the horizon for financial markets.

We’re here to help

Navigating your finances and maximising your super savings can be tricky, even at the best of times. 

Regardless of your situation, we’re here to help. We offer expert advice over the phone — and it’s covered as part of your membership.^ Book a call-back from one of our financial planners today. 

Federal Budget 2020/21 and your super

The Government has outlined some reforms for superannuation in the Federal Budget 2020/21. 

These changes are yet to be legislated and will come into place on 1 July 2021. While there are no immediate changes to your super account, we’ll keep you updated as these reforms progress. 

Find out more about the proposed Federal Budget 2020/21 superannuation reforms.

Annual statement update

We’ve sent out annual statements for the year ended 30 June 2020, and most members have now received their statement. If you’re still waiting to receive yours, you can log in to MemberOnline for your latest account information.

Despite all the challenges we’ve faced this year, we continue to provide our members with the best service and support possible. If you have any questions about your super, please contact us.

Keep well.


* SuperRatings Fund Crediting Rate survey SR50 Balanced (60-76) Index – June 2020.
^Financial advice obtained over the phone, or through MemberOnline, is provided by Mercer Financial Advice (Australia) Pty Ltd (MFAAPL) ABN 76 153 168 293, Australian Financial Services Licence #411766.