QuickSuper FAQs

QuickSuper is a secure online payment platform (clearing house), provided by Westpac, where you can submit and pay super contributions electronically.

QuickSuper offers employers a SuperStream-compliant, and easy-to-use solution for managing super payments.

QuickSuper lets employers make super payments electronically by either uploading contribution files, or by directly entering online contributions. Once the contribution details have been submitted, QuickSuper will generate remittance advice on how to pay via EFT, OSKO or Direct debit. Each nominated super fund will receive the contribution data and payment information to allocate to the relevant member(s).

To get started with our free² clearing house, QuickSuper, simply complete our online application or call us on 1800 005 166. 
Read our Clearing house start up guide to help you get set up.

No. QuickSuper is offered free² of charge for all registered CareSuper employers.

Once you’re set up and logged in to QuickSuper, you can refer to the QuickSuper user guide which explains how to navigate the site.

You can make payments in QuickSuper via:

• Osko: Pay contributions from your online banking in near real time
• EFT: Pay contributions from your online banking
• Direct Debit: QuickSuper will automatically debit your nominated settlement account.

If you're seeing the contribution error message after registering a new employee, you'll need to update your CareSuper fund details before resubmitting.

How to fix it

1. Log in to QuickSuper and select Fund Relationships.
2. Remove the existing default fund if one exists.
3. Select “Create new relationship” and add CareSuper using our current USI: MTA0100AU, ensuring Default fund is selected.
4. Resubmit any outstanding Member Registration Requests (MRRs).

Why this is happening

From 1 July 2026, Payday Super changes have introduced new validation requirements.

If you're still using older CareSuper fund details in QuickSuper, or missing a default fund, Member Registration Requests will not be sent. Updating your fund relationship to USI MTA0100AU will resolve the issue and allow new employees to be processed successfully so we can accept your contributions.

 

How can I re-send a Member Registration Request (MRRs) to create an account so that a contribution to CareSuper that can be processed successfully?

After you've updated your fund details to MTA0100AU, we'll be able to create new default members, and your future contributions will be processed successfully. For any employees that didn't automatically have a CareSuper account created before you updated your fund details, you'll need to resubmit the registration to ensure your employee’s account is created with CareSuper.

Step 1: Deactivate the previous CareSuper fund membership

Search for the employee:

• For a single-employer facility, select View Employees.
• For a multiple-employer facility, navigate to the relevant employer and select the Employees tab.
• Open the employee record and select the Fund Memberships tab.
• Select the existing CareSuper fund membership.
• Click Edit Fund Membership.
• Untick the membership status checkbox.
• Select Next and Confirm.

Step 2: Add a new CareSuper fund membership

• Search for the employee again.
• Open the employee record and select the Fund Memberships tab.
• Click Add Fund Membership.
• If CareSuper is your default fund, select ’Use default fund’. If there’s more than one selection in the dropdown, select CareSuper.
• Enter the member number as Unknown. If unknown is already used, enter the member number as Unknown1
• Click Save.

What happens next?

Once the new fund membership is added QuickSuper sends us a new Member Registration Request (MRR).

We’ll create a new member account if required and a member number will be returned through SuperStream. You can then update your records with that member number and continue submitting contributions as normal.

Before taking any action, check whether the employee:

• has a stapled fund, or
• has provided a choice of fund.

If the employee has a stapled fund or has chosen another fund, contributions should be made to that fund.

If the employee does not have a stapled fund and has not provided a choice of fund, you must contribute to your default fund arrangement. If CareSuper is your default fund, you'll need to trigger a new Member Registration Request (MRR) through QuickSuper so that a new CareSuper account can be created for the employee.

How do I trigger a new Member Registration Request (MRR)?

To create a new CareSuper account, you'll need to deactivate the employee's previous CareSuper fund membership in QuickSuper and add a new one.

Step 1: Deactivate the previous CareSuper fund membership

1. Search for the employee:
• For a single-employer facility, select View Employees.
• For a multiple-employer facility, navigate to the relevant employer and select the Employees tab.
2. Open the employee record and select the Fund Memberships tab.
3. Select the existing CareSuper fund membership.
4. Select Edit Fund Membership.
5. Untick the membership status checkbox.
6. Select Next and Confirm.

Step 2: Add a new CareSuper fund membership

1. Search for the employee again.
2. Open the employee record and select the Fund Memberships tab.
3. Select Add Fund Membership.
4. If CareSuper is your default fund, select Use default fund. If there’s more than one selection in the drop down, select CareSuper.
5. Enter the member number as Unknown. If unknown is already used, enter the member number as Unknown1.
6. Select Save.

What happens next?

Once the new fund membership has been added:

1. QuickSuper sends a new Member Registration Request (MRR) to CareSuper.
2. CareSuper creates a new member account, where required.
3. A member number is returned through SuperStream.
4. You can then continue submitting contributions using the returned member number.

Note: Deactivating and re-adding the fund membership is required to trigger a new MRR. Without a new MRR, CareSuper will not receive the request to create a new account for the employee.

 

The most common question we receive around member registration requests is ‘Why didn’t QuickSuper send an MRR to my employees’ super fund?’.
The clearing house will only generate MRRs for employees who are linked to funds that have been set up with a ‘default fund relationship’ for their employer. You can view your relationships here. If you have a multiple employer facility you will need to select the employer and navigate to the Fund Relationships tab.

The QuickSuper clearing house tracks the information that an employer provides about their employees. When an employer creates a new employee or updates the details of an existing employee, the clearing house determines if the update should cause an MRR to be sent to the super fund.

The generation of MRRs is an hourly task that collates all the records that require an MRR to be sent to funds and have not been updated in the last hour and produces SuperStream compliant MRR messages. This means that MRR messages will be sent before CTR messages for a given contribution processing run. For example, if an employer uploads a contribution file on Monday with a new employee for the default fund then the MRR will be sent on Monday. The related CTR will not be sent until the payment is made to the fund, e.g. if the employer makes a matching EFT payment for their contribution file the following day (Tuesday), the CTR will be sent on Tuesday at 4pm.

The hour delay after the last update by the employer to an employee’s details, is to avoid situations where the employer makes several changes to an employee’s details within a short time frame. This approach will ensure that super funds don’t get inundated with a series of MRR messages for the same employee within a short period.

Find out more

 

As part of the SuperStream requirements, the QuickSuper clearing house will send out Member Registration Request (MRR) messages to superannuation funds. The clearing house will only generate MRRs for employees who are linked to funds which:

• appear on the Fund Validation Service (which is mostly APRA regulated retail and industry super funds)
• are set up as a default fund to the employer (see configuration section for more information about nominating default funds)
• are ready to receive SuperStream messages.

MRR messages are sent when: 

• you add or update an employee
• you establish a new fund membership
• you edit an existing fund membership.

 

Read the Clearing house start up guide and QuickSuper user guide or get in touch with your Employer Relationship Manager.