QuickSuper FAQs

Find the answers to all your QuickSuper questions below.

How to use QuickSuper
What’s QuickSuper?

QuickSuper is CareSuper’s online payment portal (clearing house) for employers where you can submit and pay super contributions electronically. QuickSuper is available to registered CareSuper employers and is SuperStream compliant. 

How does QuickSuper work?

QuickSuper lets employers make super payments electronically by either uploading contribution files, or by directly entering online contributions. Once the contribution details have been submitted, QuickSuper will generate remittance advice on how to pay via EFT. Each nominated super fund will receive the contribution data and payment information to allocate to the relevant member/s.

Does QuickSuper cater for all super funds?

Yes. QuickSuper caters for all super funds registered in Australia.

How do I get set up?

You need to be registered as a participating employer with CareSuper to make payments using QuickSuper. Join CareSuper now.

If you already have a CareSuper employer number, but have never previously registered for QuickSuper, just call 1300 360 149 to get set up.

Now that I’ve registered, what next?

Once you’re set up and logged in to QuickSuper, refer to the QuickSuper user guide, to help you navigate the site.

Is there any cost to CareSuper employers to use QuickSuper?

No. QuickSuper is free of charge for all registered CareSuper employers.

How do I navigate QuickSuper?

Once you’re set up and logged in to QuickSuper, you can refer to the QuickSuper user guide, which explains how to navigate the site.

Submitting super contributions
What are the contribution methods?

QuickSuper provides two different methods for entering contributions for processing: 

  • Create Online Contributions
  • Upload Contribution Files.

If you’re happy to enter or upload your employee information directly online, you can use the ‘Create Online Contributions’ method.
The ‘Uploading Contribution File’ method enables you to immediately remit contributions once you’ve uploaded a payroll contribution file. QuickSuper promotes the use of the industry standard ‘SuperStream alternative file format’ (SAFF) or the QuickSuper CSV file format.

For more information refer to the user guide or FAQs.

Which contribution method should I choose?

This will depend on your individual business needs:

  • If you have less than 10 members you may prefer to create the online contributions individually. 
  • If you have a larger group of employees, you may find it easier to bulk upload a contribution file.

Ultimately,  it’s up to you which contribution method you use. For more information refer to our FAQs, or contact our dedicated employer team on 1300 360 149 for help.

Can I pay for multiple employer entities?

Yes. QuickSuper allows single and multi-employer accounts – we combine any known entities under the one log in. This is managed based on the primary email address held on the account. If you need to make changes to parent/subsidiary QuickSuper registrations, please contact 1300 360 149 for assistance.

One or more of my employees has a self-managed super fund (SMSF) – can I use QuickSuper to pay them too?

Yes. QuickSuper can pay to a SMSF. You will need to register an SMSF in QuickSuper as a Client Fund before a contribution can be made to it.

To create a Client Fund for a SMSF you will need the SMSF’s Electronic Service Address (ESA) which is necessary to receive data messages associated with contributions in a SuperStream compliant manner.

Why am I getting contribution error messages?

We explain what the error messages mean in the below documents. These can be found in the 'downloads' section of the QuickSuper portal.

If you’re receiving contribution error messages when attempting to submit a SAFF file, refer to section 3.2 in either of these guides:

  • QuickSuper SuperStream Alternative File Format (SAFF) v1.0 Specification 
  • Contribution CSV File Specification (v2)

For assistance with QuickSuper, contact our customer service team on 1300 360 149.

Can I set up additional authorisation levels for submitting contributions?

Yes, no problem. When you’re logged in to QuickSuper you can do this under Company Preferences

What contact information do I need to include when submitting SG contributions for new employees?

When submitting SG contributions for new employees, please include the employee’s contact details including the optional fields, ‘Contact number’ and ‘Email address’ (preferably personal), at the time of the member’s first contribution. Any subsequent additions may result in incomplete member contact details. Including the employee’s gender, while not mandatory, may be helpful when calculating standard insurance fees and cover. The employee’s ‘Date of birth’ and ‘Address’ fields are mandatory fields. Complete member contact details will ensure accurate administration of accounts and more effective communication with CareSuper members.

Payment methods
What are the QuickSuper payment methods?

QuickSuper accepts payment by Electronic Funds Transfer (EFT).

Please refer to the QuickSuper guide Paying for Contributions for more information. If you need further help, please call 1300 360 149.

What happens if I over or underpay a contribution?

Please refer to the Paying for Contributions guide for details on resolving unmatched payments

Can QuickSuper notify me when a payment has been matched with contributions?

Yes you can set this trigger and others under Company Preferences, within QuickSuper. 

When will CareSuper receive payments?

Generally it takes a couple of working days when paying by EFT

Generating member numbers
How are new member numbers generated?

The most common way to generate a member number for an employee is to submit a contribution via a superannuation clearing house. 

When a contribution is sent to CareSuper, we will set up your employee based on the information you provide, generate a member number and allocate the contribution amount. The new member number can be retrieved from QuickSuper, explained under ‘How do I retrieve a new member number’ below.  
Alternatively, new member numbers can be generated before submitting a contribution, refer to the next FAQ for more information.

Can I generate a new member number before submitting a contribution?

Yes, new member numbers can be generated without submitting a contribution through CareSuper’s clearing house, QuickSuper, as follows: 

  1. Register employees directly in the QuickSuper portal, or
  2. Upload multiple employees at once using an employee upload file. A template file titled ‘Employee Upload File Starter’ can be found in the downloads section of the portal. 

Further details on registering employees in QuickSuper can be found in the user guide

How do I retrieve a new member number?

You can locate new member numbers in QuickSuper by following these steps:

Step 1: Log in to QuickSuper. From the home page, select ‘Daily Reports’ found under the ‘Reports’ section.

Step 2: Click ‘Search’ to find the ‘SuperStream response report’.

Step 3: Locate the relevant report that corresponds to the contribution you made to CareSuper. Please note this report can take up to three business days after you have submitted the contribution file/ Employee Upload File.

To download the report: 

  • Click the arrow icon on the right-hand side.
  • Column G will indicate the super fund that the report relates to. 

If you’re using the CareSuper QuickSuper clearing house for both default and choice contributions, you’ll receive multiple response reports. 

Step 4: Open the downloaded excel CSV file. Check the super fund is CareSuper in Row G. You can see the ‘Returned member ID’ in Row W.

Step 5: Consider updating the returned member number into your payroll system or into future contribution files that you submit.

What do I do if member numbers aren’t being generated?

Check that a fund relationship has been set up for CareSuper and that the ‘Default Fund’ box is ticked.
This is an important step as it ensures the correct SuperStream Member Registration Request (MRR) messages are sent with contributions and employees file uploads. Both are required to generate new member numbers. 

For help contact us on 1300 360 149

Contact support
Who can I contact if I need assistance now?

Call us on 1300 360 149, Monday to Friday 8am-8pm (AET) or refer to the user guide.

We’re here to support you

If you have questions about QuickSuper and making payments for your employees, we can help. Call us on 1300 360 149, Monday to Friday 8am-8pm AET. 

*QuickSuper is issued by Westpac Banking Corporation (ABN 33 007 457 141, AFSL 233714). An offer to issue this product may be made to you by Westpac, subject to completion of the application process. The Product Disclosure Statement (PDS) for QuickSuper is available on the Westpac website. You should consider the PDS before deciding to accept any offer made by Westpac to issue the product.