QuickSuper FAQs

QuickSuper is an online payment portal (clearing house) for employers where you can submit and pay super contributions electronically. QuickSuper is available at no cost to registered CareSuper employers and is SuperStream compliant.

QuickSuper lets employers make super payments electronically by either uploading contribution files, or by directly entering online contributions. Once the contribution details have been submitted, QuickSuper will generate remittance advice on how to pay via EFT. Each nominated super fund will receive the contribution data and payment information to allocate to the relevant member(s).

To get started with our free clearing house, simply complete our online application or calling us on 1800 005 166. 
We have a clearing house start up guide which should be included to help them register for QuickSuper and get set up.

No. QuickSuper is free of charge for all registered CareSuper employers.

Once you’re set up and logged in to QuickSuper, you can refer to the QuickSuper user guide which explains how to navigate the site.

QuickSuper provides two different methods for entering contributions for processing: 

• Create Online Contributions
• Upload Contribution Files

If you’re happy to enter or upload your employee information directly online, you can use the ‘Create Online Contributions’ method.

The ‘Uploading Contribution File’ method enables you to immediately remit contributions once you’ve uploaded a payroll contribution file. QuickSuper promotes the use of the industry standard ‘SuperStream alternative file format’ (SAFF) or the QuickSuper CSV file format.

This will depend on your individual business needs:

• If you have less than 40 members you may prefer to create the online contributions individually. 
• If you have a larger group of employees, you may find it easier to bulk upload a contribution file.

Ultimately, it’s up to you which contribution method you use. For more information contact our dedicated employer team on 1800 005 166 for help.

Yes. QuickSuper allows single and multi-employer accounts. This is managed based on the primary email address held on the account. If you need to make changes to parent/subsidiary QuickSuper registrations, please contact 1800 005 166 for assistance.

Yes. QuickSuper can pay to a SMSF. You’ll need to register an SMSF in QuickSuper as a Client Fund before a contribution can be made to it.

Refer to the QuickSuper User guide.

To create a Client Fund for a SMSF you’ll need the SMSF’s Electronic Service Address (ESA) which is necessary to receive data messages associated with contributions in a SuperStream compliant manner.

We explain what the error messages mean in the below documents. These can be found in the 'downloads' section of the QuickSuper portal.
If you’re receiving contribution error messages when attempting to submit a SAFF file, refer to section 3.2 in either of these guides:

• QuickSuper SuperStream Alternative File Format (SAFF) v1.0 Specification 
• Contribution CSV File Specification (v2)

For assistance with QuickSuper, contact our customer service team on 1800 005 166.

Yes, no problem. When you’re logged in to QuickSuper you can do this under Company Preferences. 

When submitting super guarantee (SG) contributions for new employees, please include the employee’s contact details including the optional fields, ‘Contact number’ and ‘Email address’ (preferably personal), at the time of the member’s first contribution. Any subsequent additions may result in incomplete member contact details. The employee’s ‘Date of birth’ and ‘Address’ fields are mandatory fields. Complete member contact details will ensure accurate administration of accounts and more effective communication with CareSuper members.

QuickSuper accepts payment by Electronic Funds Transfer (EFT).
Please refer to the QuickSuper guide 'Paying for contributions' for more information. If you need further help, please call 1800 005 166.

Yes, you have this choice available. Refer to Payment Accounts for Multiple Employer Facilities. 

Please refer to the Paying for Contributions guide for details on resolving unmatched payments. 

Yes you can set this trigger and others under Company Preferences, within QuickSuper. 

Generally it takes a couple of working days when paying by EFT.

The most common way to generate a member number for an employee is to submit a contribution via a superannuation clearing house. 
When a contribution is sent to CareSuper, we’ll set up your employee based on the information you provide, generate a member number and allocate the contribution amount. The new member number can be retrieved from QuickSuper, explained under ‘How do I retrieve a new member number’ below.  
 
Alternatively, new member numbers can be generated before submitting a contribution, refer to the next FAQ for more information.

Yes, new member numbers can be generated without submitting a contribution through CareSuper’s clearing house, QuickSuper, as follows: 
1. Ensure that you have CareSuper registered as your default fund in Fund Relationships.
2. Register employees directly in the QuickSuper portal, or
3. Upload multiple employees at once using an employee upload file. A template file titled ‘Employee Upload File Starter’ can be found in the downloads section of the portal. 
Further details on registering employees in QuickSuper can be found in the user guide.

You can locate new member numbers in QuickSuper by following these steps:

Step 1: Log in to QuickSuper. From the home page, select ‘Daily Reports’ found under the ‘Reports’ section.

Step 2: Click ‘Search’ to find the ‘SuperStream response report’.

Step 3: Locate the relevant report that corresponds to the contribution you made to CareSuper. Please note this report can take up to three business days after you have submitted the contribution file/Employee Upload File.

To download the report: 

• Click the arrow icon on the right-hand side.
• Column G will indicate the super fund that the report relates to. 

If you’re using the CareSuper QuickSuper clearing house for both default and choice contributions, you’ll receive multiple response reports. 

Step 4: Open the downloaded excel CSV file. Check the super fund is CareSuper in Row G. You can see the ‘Returned member ID’ in Row W.

Step 5: Consider updating the returned member number into your payroll system or into future contribution files that you submit.

Check that a fund relationship has been set up for CareSuper and that the ‘Default Fund’ box is ticked. 

This is an important step as it ensures the correct SuperStream Member Registration Request. (MRR) messages are sent with contributions and employees file uploads. Both are required to generate new member numbers. 

For help refer to the QuickSuper User Guide or call us on 1800 005 166