We can help with enquiries and complaints

We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.

If you have a complaint about CareSuper, get in touch with us using the contact details above.

Escalating your complaint

We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government. 

AFCA is a free service.

Contacting AFCA

Visit: afca.org.au

Call: 1800 931 678

Email: info@afca.org.au

Write to: Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne VIC 3001