Contact us

Contact us

Getting in touch is easy

Contact us

1300 360 149

+61 3 9192 4416 (overseas)

8am-8pm weekdays AET, except for national public holidays.

Locked Bag 20019, Melbourne VIC 3001

Alternatively, you can use our contact form to email your enquiry through to us

Business as usual over the holidays

It’s business as usual for us over the holidays. That means we’ll be here 8am-8pm AET, except for national public holidays.

  • 25 December, closed
  • 26 December, closed
  • 1 January, closed
Annual statement update
We’ll be sending annual statements for the 2018/19 financial year from November onwards.

We can help with enquiries and complaints

We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.

If you have a complaint about CareSuper, get in touch with us using the contact details above.

Escalating your complaint

We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government. 

AFCA is a free service.

Contacting AFCA


Call: 1800 931 678


Write to: Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne VIC 3001