1300 360 149
+61 3 9192 4416 (overseas)
8am-8pm weekdays AET, except for national public holidays.
Locked Bag 20019, Melbourne VIC 3001
Alternatively, you can use our contact form to email your enquiry through to us
Business as usual over the holidays
It’s business as usual for us over the holidays. That means we’ll be here 8am-8pm AET, except for national public holidays.
- 25 December, closed
- 26 December, closed
- 1 January, closed
We can help with enquiries and complaints
We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.
If you have a complaint about CareSuper, get in touch with us using the contact details above.
Escalating your complaint
We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government.
AFCA is a free service.
Call: 1800 931 678
Write to: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001