Contact us

Contact us

Getting in touch is easy
Contact us
Superannuation
8am-8pm weekdays AEDT
Locked Bag 5087
Parramatta NSW 2124
Pension
8am-6pm weekdays AEDT
Locked Bag 5042
Parramatta NSW 2124
Overseas
8am-8pm weekdays AEDT

We can help with enquiries and complaints

We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.

If you have a complaint about CareSuper, get in touch with us using the contact details above.

Escalating your complaint

We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government. 

AFCA is a free service.

Contacting AFCA

Visit: afca.org.au

Call: 1800 931 678

Email: info@afca.org.au

Write to: Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne VIC 3001