Contact us

Our contact centre is currently experiencing a high volume of calls with longer than expected wait times. To avoid waiting, fill out the Get in touch form via the button below and a member of our team will get back to you.

1300 360 149

+61 3 9192 4416 (overseas)

8am-8pm weekdays AET

Locked Bag 20019, Melbourne VIC 3001

We can help with enquiries and complaints

We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.

If you have a complaint about CareSuper, get in touch with us using the contact details above.

Escalating your complaint

We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government. 

AFCA is a free service.

Contacting AFCA

Visit: afca.org.au

Call: 1800 931 678

Email: info@afca.org.au

Write to: Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne VIC 3001