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Getting in touch is easy
Getting in touch with us over the holidays
Scroll down to see our contact details and standard hours.
Here’s when we’ll be available over the holidays:
- Monday 24 December 2018: 8am-5pm
- Tuesday 25 December 2018: closed
- Wednesday 26 December 2018: closed
- Thursday 27 December 2018: 8am-5pm
- Friday 28 December 2018: 8am-5pm
- Monday 31 December 2018: 8am-5pm
- Tuesday 1 January 2019: closed
- Wednesday 2 January 2019 onwards: back to our standard hours.
Contact us
Superannuation
8am-8pm weekdays AEST
Locked Bag 5087
Parramatta NSW 2124
Parramatta NSW 2124
Pension
8am-6pm weekdays AEST
Locked Bag 5042
Parramatta NSW 2124
Parramatta NSW 2124
Overseas
8am-8pm weekdays AEST
We can help with enquiries and complaints
We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.
If you have a complaint about CareSuper, get in touch with us using the contact details above.
Escalating your complaint
We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government.
AFCA is a free service.
Contacting AFCA
Visit: afca.org.au
Call: 1800 931 678
Email: info@afca.org.au
Write to: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001