Contact us

Contact us

Getting in touch is easy

Getting in touch with us over the holidays

Scroll down to see our contact details and standard hours.
Here’s when we’ll be available over the holidays:

  • Monday 24 December 2018: 8am-5pm
  • Tuesday 25 December 2018: closed
  • Wednesday 26 December 2018: closed
  • Thursday 27 December 2018: 8am-5pm
  • Friday 28 December 2018: 8am-5pm
  • Monday 31 December 2018: 8am-5pm
  • Tuesday 1 January 2019: closed
  • Wednesday 2 January 2019 onwards: back to our standard hours.
Contact us
8am-8pm weekdays AEST
Locked Bag 5087
Parramatta NSW 2124
8am-6pm weekdays AEST
Locked Bag 5042
Parramatta NSW 2124
8am-8pm weekdays AEST

We can help with enquiries and complaints

We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.

If you have a complaint about CareSuper, get in touch with us using the contact details above.

Escalating your complaint

We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government. 

AFCA is a free service.

Contacting AFCA


Call: 1800 931 678


Write to: Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne VIC 3001