GETTING IN TOUCH WITH US
We’re committed to providing you with the best service possible, even in these unique times.
Thanks for your patience and understanding if we take longer to get back to you or there’s background noise you wouldn’t usually hear. (We’re receiving a high volume of calls and emails right now, and in line with Government advice, our team is working from home.)
We’re keeping our COVID-19 information hub up to date, but if you can’t find what you need, get in touch and we will come back to you as soon as we possibly can.
1300 360 149
+61 3 9192 4416 (overseas)
8am-8pm weekdays AET, except for national public holidays.
Locked Bag 20019, Melbourne VIC 3001
Alternatively, you can use our contact form to email your enquiry through to us
If you’ve been affected by the bushfires across Australia and would like to chat about your super, call us on 1300 360 149 or email us here.
The Department of Human Services website provides information for people affected by bushfires in various states. Visit their website.
We can help with enquiries and complaints
We're ready to listen and we'll address any problems as fairly as we can. Here’s how we handle complaints.
If you have a complaint about CareSuper, get in touch with us using the contact details above.
Escalating your complaint
We encourage you to contact us first to resolve your complaint. You can also escalate your complaint to the Australian Financial Complaints Authority (AFCA), a fair and independent dispute resolution body established by the Government.
AFCA is a free service.
Call: 1800 931 678
Write to: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
MAKING A WHISTLEBLOWER REPORT
You can make a whistleblower report if you are a member, officer, employee, goods or service provider, associate, trustee, custodian or investment manager of CareSuper. You can also make a report if you are a relative, dependant or spouse of any of the above.
You have the choice to make a report anonymously or to provide your details. Any report made will be investigated and you will be protected according to our whistleblower policy and the law. When you submit a report you will receive a reference number and a copy of your report. If you provide your details and request to be contacted about your report, our Whistleblower Officer will contact you.