MetLife 360Health

As a member of CareSuper, you and your family1 have virtual access to professional health and medical services through MetLife 360Health. This popular member benefit is available at no extra cost to you, designed to support your overall health and wellbeing.  

What’s on offer?

While we’re here to help you achieve better financial outcomes in retirement, we can also help you on your way there.

MetLife 360 Health provides virtual access to professional medical services, all from the comfort of your own home and at no extra cost to you. Awarded Best Overall Health and Wellbeing Program 20232, 360Health services include mental health support, expert medical opinion, nutrition support, fitness and recovery support. Access mental health clinicians, general practitioners (GPs) and paediatricians for general questions. 

Here’s a snapshot of the 360Health services

Mental health3NutritionFitness & mobilityExpert medical opinionsAsk a clinician
A team of Australian-based experts available to help you understand and plan your mental health journey.Access a qualified dietitian to talk through your nutritional goals and build a personalised plan.Help with your general health and fitness, or support in recovering from injury or surgery.Global specialist doctors available to review your medical files and provide their opinion and treatment recommendations.Have your medical questions answered by a GP, paediatrician, or mental health clinician within 24 hours.

How do I access 360Health?

Simply visit the 360Health portal and select the service you’re after.

If you have already registered for 360Health, just log in to your 360Health Virtual Care app and start a service.

MetLife 360Health case study - Tamzyn’s story
Find out how 360Health helped Tamzyn, who was able to access support through its Mental Health Assist service.

Information correct as at 1 May 2024.

The information about MetLife life insurance is general only and does not take into account your personal situation, financial situation, needs or objectives. Before deciding whether to acquire, or continuing to hold, any of our products, please read the PDS and TMD available at MetLife Protect is issued by MetLife Insurance Limited (ABN 75 004 274 882, AFSL 238096) (MetLife). MetLife Protect Super is issued by Equity Trustees Superannuation Limited (ABN 50 055 641 757, AFSL 229757). The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.

360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health is a separate and independent entity to MetLife, and MetLife will not be responsible for the nature or quality of services provided by Teladoc Health. Access to these services will be at MetLife’s reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time. For the Virtual Care app terms and conditions please visit

1 The term ‘family’ consists of your children, partner, parents and parents-in-law.
2 Plan for Life’s Excellence Award – Best Overall Health and Wellbeing Program, 2023
3 To access Mental Health Assist you need to be 18 years old or above.

Tailoring your cover
If you’re a super member, don’t miss the opportunity to check if your insurance cover is right for your circumstances. You can tailor your cover – apply for additional cover or another type of cover, apply to decrease your cover, or cancel it if it’s not right for you.
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