Insurance FAQs

Find answers to all your insurance-related questions.

MemberOnline changes – April 2021
What’s changed in your MemberOnline account?

We’ve enhanced MemberOnline to show you more details about your insurance cover with us. These changes are effective 14 April 2021.

If you’re insured through CareSuper, you’ll now have a clearer picture of your cover and fee details. We’ve also made it easier to cancel your cover online.

In addition to these changes:

  • Members in a Corporate insurance arrangement (CIA) can now access their relevant disclosure documents directly from MemberOnline. It’s also easier to check whether your employer pays for any of your insurance fees.
  • Members with income protection insurance can now view more details about their cover, including their waiting period and benefit period.

For any questions about your insurance cover with CareSuper, contact us.

Insurance basics
What cover may I receive through CareSuper?

If you join CareSuper from 1 April 2020 as an Employee Plan member (meaning your employer pays your super contributions), you will receive standard death and total & permanent disablement (TPD) cover when you:

  • Receive a mandated employer contribution
  • Reach an account balance of $6,000, and
  • Are age 25 or older.

Your super account must also be active (that is, you receive a contribution or transfer-in within 16 continuous months).

If you want standard cover to commence before you reach the above age and balance requirements, you can make an election.

You can take advantage of CareSuper’s New Member Options (NMOs) within the first 90 days of joining. The NMOs enable you to increase your death and TPD cover and/or apply for income protection cover by answering a few health questions. For conditions and exclusions, read the Insurance Guide.

If you are not linked to an employer and make your own contributions to super, you are a Personal Plan member. Personal Plan members can apply for insurance through CareSuper. (Read more about tailoring your insurance.)

If your employer has arranged a corporate insurance arrangement with CareSuper, you might have a different level of cover. Check your product disclosure statement or ask your employer for details.

Note: All cover is subject to assessment and acceptance by the insurer.

I am part of a Corporate insurance arrangement (CIA) – what does this mean?

Being part of a Corporate insurance arrangement (CIA) simply means that CareSuper, along with your employer, has established insurance for you through your CareSuper membership. This insurance arrangement may differ from the standard insurance arrangements available to Employee Plan members. If you are a member of a CIA, please see the Corporate Insurance PDS and your relevant Corporate Insurance Guide for more information.

Why do I have standard insurance cover with my super?

Under government legislation, when your employer selects a super fund for your workplace, they must choose one that provides a level of insurance cover to eligible MySuper members. From 1 April 2020, we provide our eligible Employee Plan members with ‘standard’ death and total and permanent disablement (TPD) cover when they:

  • Receive an on-time employer contribution
  • Reach an account balance of $6,000, and
  • Are age 25 or older.

Your super account must also be active (that is, you receive a contribution or transfer-in within 16 continuous months).

How much you’re covered for depends on your age and occupational category.

Insurance fees for age-based cover are based on age and gender. If you have fixed cover or income protection cover, fees will be determined by your age, occupation and gender.

Who is CareSuper’s insurer?

CareSuper’s insurer for death, TPD and income protection cover is MetLife. For nearly 150 years MetLife has been helping people in times of need. Across the globe, over 100 million people trust MetLife to take care of their insurance needs, including nearly 2.7 million Australians.

CareSuper is dedicated to providing members with meaningful benefits, sustainable premiums and support when they need it most. We believe that the partnership with MetLife aligns with CareSuper’s culture and commitment to always act in the best interests of members.

What is ‘active employment’?

Being in ‘active employment’ is a condition of CareSuper’s insurance policy. Members are required to be in active employment in order for full cover to commence, otherwise ‘limited cover’ may apply.

Meeting active employment is dependent on whether an insured member is employed to carry out identifiable duties and is actually carrying out those duties on a full time basis (35 hours per week) or capable of carrying out those identifiable duties unrestricted by sickness or injury on a full time basis. If you are not in active employment: 

  • For all of the first 30 days after insurance cover commences
  • On the date you apply to transfer cover
  • On the date your increased cover commences, or 
  • When your cover recommences,

limited cover will apply until you have been in active employment for at least 2 consecutive months.

For a full definition of both active employment and limited cover, see the Insurance Guide.

What insurance cover is available for Personal Plan members?

If you are not linked to an employer and make your own contributions to your super, or you become a CareSuper member due to a family law split, you’re a Personal Plan member.

Personal Plan members can apply for insurance cover (subject to assessment and acceptance by our insurer).

To learn how to apply for cover, see the Insurance Guide.


Can I apply for higher cover?

Yes, you can increase your death and TPD cover and/or add income protection without the need for a full health assessment (up to the lesser of 7 x salary or $750,000) if you do so within 90 days of the date on your Welcome letter or email* (as part of the New Member Options); and

Members can apply to increase their cover at any time, subject to assessment by CareSuper’s insurer. Maximum limits apply (see next question).

*New Member Options are available to Employee Plan members and may be limited cover in some circumstances.

If I apply for higher insurance by tailoring my cover, what is the maximum cover I can apply for?
Your insurance options (evidence of health required)
Death Up to $10,000,000 (age-based or fixed)
TPD Up to $3,000,000 (age-based or fixed)
Income protection Up to $40,000 per month*

*Maximum benefit limits apply. Refer to the Insurance Guide.

You can apply to increase your cover online through MemberOnline. Alternatively, you can complete the Insurance application form.

For information regarding 'fixed' cover, see 'How does fixed cover work?'

Can I transfer my account and insurance from the Personal Plan to Employee Plan and vice versa?

An insured member under the Personal Plan who fulfils the eligibility provisions of either the Employee Plan or a Corporate insurance arrangement can apply to transfer any existing cover from the Personal Plan to the Employee Plan and vice versa.

To do this, simply complete the Member application form and the Transfer your insurance form.

Will I be covered if I travel overseas?

You are covered indefinitely while you are outside Australia, subject to the conditions of the insurance policy. However, income protection benefit payments are restricted to 12 months while overseas (unless otherwise agreed in writing). You are not required to advise the Fund or insurer before you travel overseas.

How much cover do I have/what type of cover do I have?

Log in to MemberOnline to access your personal information and to determine the amount of cover and type of cover you have, or check your member statement.

We recommend regularly re-assessing your insurance needs. To do this, use the insurance calculator on our website. This allows you to input your personal details to help determine the amount and cost of cover suitable for you.

If you would like to speak to one of our friendly staff, call the CareSuperLine on 1300 360 149.

How can I control what happens to my money in the event of my death?

To ensure your super and any insurance benefits go to the right person, it’s important to nominate one or more beneficiaries and/or your legal personal representative.

There are two types of beneficiary nominations: binding and non-binding. Importantly, a non-binding beneficiary nomination will be used by the Trustee as a guide only.

To nominate binding beneficiaries, use the Binding beneficiary nomination form. Note that there are specific rules surrounding binding beneficiary nominations.

For more information on making a beneficiary nomination, read the Nominating your beneficiaries fact sheet.

What does 'eligible for cover' mean?

If you apply for or increase your insurance cover you may be assessed to see if you are entitled to this cover. In the event that you make a claim, your cover will be assessed to determine whether you are eligible to receive a benefit payment. Cover is subject to eligibility at all times. For details on eligibility, including exclusions and restrictions, see the Insurance Guide.

How will my claims be handled?

We understand that this may be a difficult time for you, and we’d like to help.

To help you understand the process, we’ve prepared a fact sheet outlining what’s involved when making a claim and the next steps.

All claims are unique, and some may be more complex than others. Along with the insurer, we will strive to make this process as straightforward as possible, and our dedicated insurance specialists will be available throughout to provide assistance.

Please email us or call the CareSuperLine on 1300 360 149 to find out more. Our friendly staff will provide you with the fact sheet that’s relevant to your needs.

Do I have to pay insurance fees while I’m on parental leave?

On 1 August 2019 we introduced a parental leave fee waiver so that members on employer approved parental leave can request a waiver of their insurance fees for death, TPD and income protection insurance for up to 12 months. This means, if you’re eligible, your insurance cover can continue while you’re on parental leave at no cost to you.

Why does my gender affect how much my insurance costs?

When it comes to death and TPD claims, women typically claim at a lower rate than men do. The opposite is true for income protection claims. To recognise this, we use gender-based pricing to ensure both our male and female members are treated fairly.

I don’t identify as male or female. Which premiums apply to me?

Give us a call and we’ll discuss with you what premium will apply in your circumstances.

Death and TPD cover
What is death and TPD cover?

Death cover provides a lump sum payment to your beneficiaries if you die to ensure the ongoing wellbeing of family members (certain restrictions apply). Early release of the death benefit may also be available if you are terminally ill.

Total & permanent disablement (TPD) cover provides a lump sum payment if you are never able to work again due to injury or illness. This payment could be used to cover medical bills and to ensure the overall security of your family and your home.

You must meet the eligibility criteria in order to obtain cover. To find out more, read the Insurance Guide.

How much cover do I need?

How much cover you need depends on your individual circumstances. While you’ll automatically receive the default level of cover if you are an eligible Employee Plan member, it’s a good idea to assess your actual insurance needs and adjust your cover accordingly.

For more information read the Insurance Guide and check out our insurance calculator.

If you would like to speak to someone about your insurance needs, CareSuper members have access to Industry Fund Services financial planners.* Basic advice is at no extra cost. It’s simple to get in touch.

Financial advice is offered through CareSuper’s relationship with Industry Fund Services Limited (IFS), and is provided by an authorisation under the Australian financial services licence of IFS, ABN 54 007 016 195, AFSL 232514.

What if I have made a previous TPD or terminal illness claim?

If you have received a payment of any type as a result of a TPD claim from CareSuper or another superannuation fund or insurance policy you are only eligible for death cover.

If you have previously been paid a terminal illness benefit or have been diagnosed with an illness that reduces your life expectancy to less than 12 months, you will not be eligible for death, TPD or income protection cover with CareSuper. Please call us on 1300 360 149 if this applies to you and we can update your account.

What is my occupational category?

There are three occupational categories, each reflecting the level of risk associated with different roles and occupations. Each category has a different amount of age-based cover. Where you have fixed cover or income protection cover, a different cost applies, based on your occupational category, age and gender. The three categories are:

  • General
  • Office, and
  • Professional

You automatically go into the General occupational category when you first receive cover. You may be eligible to apply to change your category. For further information on occupational categories, and to determine which category applies to you, refer to the Insurance Guide.

How does fixed cover work?

With fixed cover, your level of cover will stay the same but your fees will increase as you get older and be determined by your age and occupational category. You can choose to have your fixed cover indexed, meaning that it increases 5% on 1 July each year to account for inflation.

To determine what your annual fee would be for fixed cover, see the example provided in your Insurance Guide.

Income protection insurance
What is income protection insurance?

Income protection insurance provides a temporary replacement income if you are unable to work due to illness or injury (specific conditions apply). This means you can continue to pay your bills while taking the time to recover and recuperate.

Am I eligible to apply for income protection insurance?

To apply for income protection insurance you must be aged under 65 and on an ongoing basis be earning at least $16,000 p.a. or working 15 hours or more per week. Acceptance is subject to assessment by the insurer. Exclusions and restrictions apply.

Am I covered for income protection insurance?

To qualify for an income protection benefit, you must suffer (while insured) an illness or injury that meets the definition of total disability or partial disability and have been unable to work for the applicable waiting period.

Premium loadings and/or exclusions may apply to some members. To find out more, read the Insurance Guide.

Does my income protection insurance cover me in the event of redundancy or dismissal?

No, income protection insurance does not provide a benefit payment if you are made redundant or dismissed from your employment. Income protection insurance is designed to be a temporary replacement income in the event that you are unable to work due to illness or injury.

What is a waiting period and when does it start?

The waiting period starts from the date of disablement (that prevents you from being able to work). While you wait for your waiting period to 'count down' you may want to access any leave entitlements to assist. You can choose a waiting period of 30, 60 or 90 days.