An update from our CEO

Industry news
15 May 2020

Since my last message, it’s been positive to see the way people have adapted and even thrived in the unique situation we find ourselves in. I think it’s fair to say no one envisioned coping with a global pandemic when they thought about their plans for 2020.

We’re working hard to support you

Despite all the changes to our daily lives, our priority is always you – our members – and your retirement savings. We’ve been (and will continue) working hard to ensure you’re fully supported during these challenging times. The information hub on our website is updated regularly with news and changes regarding COVID-19 measures and your super.

Another area where we’re working hard is managing the impact of COVID-19 on your investments as best we can. We’ve seen instability in investment markets recently, which can be concerning. What’s positive is the results from the most recent quarter show markets are beginning to stabilise. You can get the latest on our market updates page.

We’re here to help if you need it

We understand that many of our members are doing it tough right now and may need to access some of their super early. If you’re in this situation, don’t forget the potential impact on your insurance cover. Consider whether you need insurance and if withdrawing from your account will reduce your balance to the point where you’ll be unable to pay your insurance fees.

We’ve put together a dedicated page on our website with helpful information and FAQs, along with our financial advice offering to help you understand the impacts and determine if accessing your super early is right for you. We are working to release payments approved by the ATO as promptly as we can and we’re confident we can continue to meet our current and upcoming financial obligations.

Keeping your account secure

Evidence has come to light that scammers are targeting people with a number of different super-related scams in the current circumstances. Beware of anyone asking for your personal details and always take measures to protect them. We always take care of your personal information with our specialist compliance officers and strict policies to ensure your information is kept safe. We’re also being extra vigilant in this unique situation and implementing robust procedures to protect you against fraud. You can find out more about super-related scams on our COVID-19 information hub.

Staying connected

While times have been challenging, there are some great examples of people staying connected during isolation. I’m excited to say the Mother’s Day Classic was an example of this. This year the fun run went virtual, which meant people could participate wherever they were! I’m proud that I was able to participate in the Corporate Challenge for another year and together with the CareSuper team raised in excess of $18,000. I’m pleased we could continue to support this worthy cause and future breast cancer research – for the 12th year running.

Once again, thanks for trusting us with your retirement savings. We’re here to support you however we can.

Warm regards