A message from our CEO

19 March 2020

As I write to you today, we are undeniably in a challenging environment that’s continually evolving. COVID-19 is affecting us all in some way.

Things may be uncertain out there, but some things never change - our priority is as always, our members. We’re still right here and working hard to help you achieve your financial goals.

While the state of our economy and investment markets might be fairly worrying right now, we’re planning for an eventual recovery and seeking out new investment opportunities. You can read more about the impact of COVID-19 on investment markets here.

We’re here to help and appreciate your patience

We understand you might be feeling anxious, in general and about your super, and looking to get in touch with us. As you can imagine we’re receiving lots of calls at the moment. We apologise for any delays you may experience in being able to contact us. Our contact centre remains fully staffed and we’re dedicated to helping you.

Keeping you updated

We encourage all members to visit our COVID-19 information hub for regular updates. On this page, you’ll find FAQs, market updates and relevant information.

We’re in this together

We’re maintaining our operations to help you as much as we can. To keep serving our members and employers while protecting our staff and broader community, we’re acting on the latest government advice and adjusting our events, travel and work arrangements. To minimise social contact, we’ve suspended our events program for the time being and are looking to provide you with relevant content in other ways.

Thanks for trusting us to look after your retirement savings in these uncertain times. We’re here to support you.

Warm regards,