CareSuper to partner with Mercer to deliver enhanced customer services

11 May 2018

CareSuper has announced it will be partnering with Mercer to manage its outsourced administration functions and related customer and fund support services.

The announcement follows a six-month tender review overseen by Deloitte Australia, and marks a move from Link Group, CareSuper’s long-term administration partner.

CareSuper chief executive Julie Lander said that Mercer’s integrated technology solutions would facilitate the fund’s customer service vision and establish a platform for future growth, noting that the Fund is reliant on technology support and data analytics from its administrator.

‘This announcement signals an exciting phase in the Fund’s strategic program and forms part of a larger organisational transformation that will ensure a seamless, quality member experience, as well as new service offerings,’ Ms Lander said.

‘Whilst both companies provide a similar range of services, it was determined that Mercer’s solution will enable the Fund to meet its strategic objectives more quickly.

‘We would also like to acknowledge the dedication of the team at Link, which has assisted CareSuper’s growth and reputation through its platforms and excellent service delivery to date.’

The partnership with Mercer will officially commence next year.

‘CareSuper is always looking for ways to deliver value and to improve satisfaction levels. Member outcomes are at the centre of what we do,’ Ms Lander said.

Ben Walsh, Managing Director and CEO of Mercer Australia said: ‘We are thrilled to have been selected by CareSuper and our team is excited about the work we will do together. More specifically, our significant investments over several years in people capability, process innovation and member-centric state-of-the-art technology solutions will deliver a different kind of perspective and partnership to CareSuper, supporting its strong focus on meeting its members’ needs now, and into the future.’