Spotting scams to better protect your super

With data breaches and cyber security concerns regularly making the headlines, it's important to be aware of how to protect yourself from the threat of scams and fraudulent activity.

You can rest assured that we have super stringent security measures in place to ensure your information and super is safe. However, there are additional things you can do too.

1. Keep up to date with your super in MemberOnline

View your balance, recent transactions, annual statements, update your details and more.

Log in or register for MemberOnline today

2. Use a secure password and change it periodically  

A secure password is: 

  • Not used on any other websites or apps
  • Made up of letters, numbers and symbols 
  • Only known to you and no one else.

You can change your password in MemberOnline

3. Know the common signs of a scam

Scams can be tricky to spot, but it can help to be wary of: 

  • Anyone who contacts you out of the blue or makes you an offer that sounds too good to be true
  • Being pressured into buying something or making a decision quickly 
  • Spelling and grammar errors
  • Messages or emails with unusual links or attachments
  • Requests for personal and financial details, passwords or urgent payments
  • Payment requests to a new bank account or via a new payment method.

4. Contact us if something doesn't feel right 

We'll always contact you if you've asked for a call from us or been in contact with us to submit a request. Our Outbound Engagement team also contacts members from time-to-time to check in. If you receive a call and you're not sure if it's really a CareSuper representative, ask for their details and let them know you'll call back to confirm their identity. Then call us on 1300 360 149. 

What to do if you think you've been scammed

If you think your CareSuper account or other accounts have been compromised, you should: 

  1. Contact us and any other relevant financial services immediately to report the scam 
  2. Change your passwords 
  3. Warn your family and friends about the scam. You can also report the scam by calling or visiting your local police station
  4. Contact IDCare, Australia and New Zealand's national identity and cyber support service. They can help you make a plan (for free) to limit the damage. 

Remember, we're here to help

If you have any questions about how we protect your privacy and keep your details secure, check out our privacy policy. If you're still unsure, call us or send us a message. We're always happy to help.