Outstanding member care and support

We know that great retirement outcomes go beyond investment returns. That’s why we’re committed to delivering outstanding care and support, making it easier for you to engage with your super. 

We’re proud to be once again ranked #1 for customer experience across the super and financial services sectors in CSBA’s annual benchmarking.² We were also named Australia’s ‘Highly Trusted’ super fund in the 2025 Mozo People’s Choice Awards.³

Such recognition reflects the dedication of our people and the value of our in-house administration model. When you call CareSuper, you speak to one of our team. In May alone, 90% of member calls were resolved on the first contact—a testament to the care and expertise of our team. 

Here are just a few other important ways we’ve supported our members this year: 

• we’ve hosted 60+ webinars attended by over 3,000 members 
• delivered in-person events across the country 
• launched new online tools and resources, including web chat, projection tools, calculators, and financial education content to help you plan with confidence 
• completed enhancements to our Direct Investment option (DIO) platform, including a new look, mobile friendly portal, access to dividend reinvestment plans and a better rate of interest on the DIO cash account

Keeping your super and information safe 

At CareSuper, cybersecurity remains a top priority. While CareSuper was not impacted by recent cyber incidents, we remain vigilant. Our in-house cyber and financial crime teams have been working diligently to ensure your super and personal information is secure. However, security is a shared responsibility, and there are steps you can take as well.  

Read our Tips for protecting your information article to find how you can keep your account secure. 

Our vision for the future 

We represent members from all walks of life, right across Australia. Serving a truly diverse membership means that we are passionate about our system being fair for all our members and driving strong growth and trust into the future. This aligns with our purpose and vision: to be Australia’s most trusted partner in retirement confidence, delivering exceptional care and connection to every member. 

As we look ahead, we’re committed to investing in the systems, people, and platforms that will keep us sustainable, resilient, and ready for the future, so we can continue to support your financial wellbeing. Because confidence in retirement starts with knowing your hard-earned savings are in the right place. 
 

Thank you

As always, thank you for trusting us to care for your super and for allowing us to support you on your journey to retirement and beyond. 

If you have questions about your super, please contact us. Remember that members can make an appointment to speak with an adviser either in person or over the phone at no additional cost.⁴ A closer look at your super today could make a meaningful difference for your future. 

 


1 SuperRatings SR50 Balanced (60-76) Index returns, June 2025.  
CareSuper’s performance figures shown are net of fees, cost and investment related taxes and have been rounded to two decimal places. Past performance isn’t a reliable indicator of future performance. The value of investments can rise or fall, and investment returns can be positive or negative. This is general information only and doesn’t take into account your objectives, financial situation or needs. Before making a decision about CareSuper, you should consider if this information is right for you. You may also wish to consult a licensed financial adviser.  
On 1 November 2024, the former CARE Super fund (ABN 98 172 275 725) merged into Spirit Super and the investment options in the merged fund were aligned with the former CARE Super fund investment options (other than the Long-term option (Managed Income only)). The figures on this page that relate to the period before 1 November 2024 reflect the performance for the corresponding former CARE Super fund investment options only (other than the Long-term option (Managed Income only)). Investment performance history for the Spirit Super investment options before 1 November 2024 can be viewed here. 
Spirit Super investment performance history 
Awards and ratings are only one factor when deciding how to invest your super  

2 CareSuper was ranked in the number 1 fund in superannuation by Customer Service Benchmarking Australia (CSBA) for the period July 2024 to June 2025. We have an agreement with CSBA for quality assurance and staff training within our contact centre. Read about the award methodology at csba.com.au.  

3 CareSuper was recognised in Mozo People’s Choice Awards 2025. Read about the award methodology at mozo.com.au.  
 
4 CareSuper Advice is a financial advice service available to CareSuper members through CareSuper Advice Pty Ltd, ABN 78 102 167 877, AFSL No. 284443 which is licensed to provide financial advice services and deal in financial products. CareSuper Advice Pty Ltd is a wholly owned company of CareSuper (Secretariat Co) Pty Ltd ABN 29 104 826 413, a related entity of CareSuper Pty Ltd ABN 14 008 650 628, AFSL No. 238718 (Trustee) which is the trustee of CareSuper ABN 74 559 365 913 (Fund).