Your super is in your hands
Access your super on the go with the CareSuper App
1. Download the App
Scan the QR code, it takes you straight to the App Store or Google Play.
Head over to the App Store or Google Play to download the app.
2. Login
Use your email and password to log in. You’ll then be asked to set up a pin for quicker access next time.
Heritage CareSuper members, before you login, please make sure you to reset your password first.
Things you can do
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FAQs
This app supports the latest operating version, along with future versions.
These are currently:
iOS operating system 12.4+
Android operating systems 7.0+
To access the CareSuper app, use the email address and password you have previously registered with us to access Member Online. Once your details have been validated, you’ll be prompted to set up a pin.
Care Super members who registered for Member Online before 1 November 2024 will have to reset their password, delete their old app and download the new one.
If you haven’t yet registered for Member Online, simply register here.
Information in the CareSuper mobile app is protected by:
- A 4-digit device PIN which you set up after you enter your email address and password used for Member Online
- Biometric authentication can be enabled on compatible devices to verify your identity
We suggest keeping your log in information secure and changing it regularly. It’s also important to make sure you log out of the app after you finish each session.
If you have an Android device, you can check which version it is running by:
- Going to ‘Settings’
- Selecting the ‘About device’ option
- Checking the number under ‘Android version. The three numbers listed there (e.g. ‘4.04’) indicate which version your phone is running.
If you have an iPhone, you can check which version it is running by:
- Opening the ‘Settings’ app
- Going to the ‘General’ section
- Going to the ‘About’ section
- Scrolling down until you find the row ‘Version’, where the version number will be displayed (e.g. ‘9.3.3’)
You can reset your PIN by clicking ‘Forgot PIN?’ on the app login screen.
You can try to enter your PIN three times. After the third wrong attempt, you’ll be locked out for a short period. You may need to reset your PIN if you’re locked out multiple times. Call us on 1800 005 166 if you’re having trouble, and we’ll be happy to help.
Yes. You can manage your super on your phone using the CareSuper app.
With the CareSuper app, members can log in securely to check their balance, review recent activity, manage investments, access statements, update personal details, check insurance cover, and nominate beneficiaries. The app is designed for quick, convenient account access when you are away from your desktop.
You can use the CareSuper app to manage common super tasks in one place.
You can:
- check your super balance
- track recent account activity and contributions
- view and change your investments
- access statements
- update your personal
- details check your insurance
- cover nominate your beneficiaries
Yes. To use the CareSuper app, you need to be a CareSuper member and be registered for Member Online.
The app uses the same login details as Member Online. If you have not registered yet, you need to register for Member Online first.
To log in to the CareSuper app, use the email address and password you use for Member Online.
After your details are validated, you will be asked to set up a PIN for faster access next time. On compatible devices, you may also be able to enable biometric login.
You can download the CareSuper app from the App Store or Google Play.
Once downloaded, open the app, log in using your Member Online details, and follow the prompts to set up your PIN.
Yes. The CareSuper app includes security features designed to help protect your account.
You should keep your login details private, change your password when needed, and log out after each session on shared devices.
Yes, on compatible devices you may be able to enable biometric authentication.
This can make it quicker and easier to access your account while adding another layer of identity verification.
If you forget your password, select the forgotten password option on the login page and follow the prompts.
If you still cannot access your account, contact CareSuper for help resetting your details.
If you forget your PIN, select “Forgot PIN?” on the PIN screen.
You will be taken back to the login page, where you can log in again with your username or member number and password, then choose a new PIN.
First, check that you are using the registered email address and password.
If needed, reset your password and try again. If you are still having trouble, contact CareSuper for support.
The CareSuper app is available to CareSuper members who are registered for Member Online.
If you are not yet registered, complete your Member Online registration first, then log in to the app using those details.
Yes. You can use the app to update personal details including your address and email.
For straightforward account maintenance and simple updates, the app is a convenient option when you are on the go.
Yes. You can check your insurance cover in the CareSuper app.
This makes it easier to quickly confirm what cover you currently hold without needing to log in on desktop.
Yes. You can read your letters and statements in the CareSuper app.
This is useful if you want to review account documents without logging in through a browser.
Yes. The CareSuper app allows you to view and change your investments.
This gives members a simple way to review their investment setup and make changes from their phone.
Use the app when you want fast, convenient access to common super tasks on your phone.
Member Online may be better when you want to complete more detailed account management tasks, work through more complex changes, or review information on a larger screen.