Member benefits

Expert medical support and guidance from the comfort of your own home.

What’s on offer?

MetLife 360Health provides virtual access to professional medical services, all from the comfort of your own home and at no extra cost to you. Awarded Money magazine’s Health and Wellness Cover of the Year 2024¹, 360Health services include mental health support, expert medical opinion, nutrition support, fitness and recovery support, and menopause support.

Here’s a snapshot of the 360Health services

How do I access 360Health?

• Simply visit the 360Health portal and select the service you’re after.
• Call 1800 325 578

Access code: CARE

¹ Money magazines Consumer Finance Awards - 2024 Health and Wellness Cover of the Year 

CareSuper and MetLife have no involvement in the provision of the services provided by Teladoc Health and are not responsible for the nature or quality of those services. CareSuper does not recommend or endorse the above services or receive any financial benefit if you choose to use these services. Should you choose to use any of the above services, you do so at your own risk based on your own enquiries and on the terms and conditions, including as to your privacy, on which those services are provided by Teladoc Health. CareSuper respects your privacy and does not supply your personal details to Teladoc Health. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health is a separate and independent entity to CareSuper and MetLife, and neither CareSuper or MetLife will be responsible for the nature or quality of services provided by Teladoc Health. Access to these services will be at MetLife’s reasonable discretion and is eligible for all CareSuper members and eligible clients  who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time. For the Virtual Care app terms and conditions please visit http://www.360healthvirtualcare.com/.

* Treatment fully covered by your policy that is required as a result of an accident. Excludes Restricted Services and Excluded Services on your policy.

^& Subject to available waiting periods.

^~ Conditions and eligibility criteria apply.

^{^} Starting after your first 12 months of Extras cover and growing every year up to year six. Unused Limit Boost cannot be carried into the following year.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.

Unlock your member benefits with nib.

• Save on your nib premiums with a membership discount of up to 10%¹
• New to health insurance? Skip the 2 and 6 month waiting periods on Extras services like general dental, optical and physio²
• Additional discount of up to 10% on hospital cover for eligible people under 30 via the Aged Based Discount.
• nib makes claiming easy with the nib App. All you need to do is log in, take a picture of your receipt and away you go.
• Health Management Programs available at no additional cost to eligible members. These programs are delivered by qualified health professionals and designed to be tailored to your needs whether that's to help get you in shape, keep you out of hospital, improve your physical and mental wellbeing or to aid a quicker recovery after you've been in hospital.

Switching to nib is easy. They will contact your previous fund for you and take care of all the paperwork. Plus, waiting periods that you have already served with your previous fund will be recognised for equivalent benefits.

¹. Discounts vary on some products. Overseas student’s health cover and international workers health insurance not included.

². Offer applies to new policies when taking out any eligible combined Hospital and Extras package. Longer waiting periods apply for some services including major dental, obstetrics and pre-existing conditions.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.

^* The discount cannot be combined with any other discounts available under other arrangement between St Lukes and other strategic alliances.

⁺Extras waiting periods greater than six months apply. All hospital waiting periods still apply.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.