Tips for protecting your information
What are we doing?
To keep your personal information safe and secure, here’s a quick look at what we’ll do and what we won’t do with your data.
| What we will do | What we don't do |
| There may be times where we need to contact you about account or financial information. If you have any concerns, please call us on 1800 005 166. |
We’ll never request your passwords or login information via email, phone, text message, live chat or social media. |
| Your information can only be accessed by authorised staff and service providers performing specific functions. | We won’t use your personal information for any other purpose or share it with anyone else without your permission, unless we’re required or authorised to do so under any applicable law. |
| We use measures to protect your personal information against unauthorised access, use or disclosure including secure passwords, user logins and other security procedures. |
For more information about how we keep your information safe, see our Privacy Policy.
How you can keep your information safe
| Do | Don't |
| Be cautious when answering calls from unfamiliar numbers – don’t follow any instructions from someone you don’t know. | Never open attachments or click on links in emails or social media messages from unknown senders. |
| Change your passwords regularly. Passwords should be long and complex, and you should never recycle or reuse passwords across services. | Don’t store your passwords in your email account, or in documents. Consider using password management software. |
| Enable multi-factor authentication for your online accounts wherever possible. |
Don’t share any personal information until you are certain about who you are sharing it with. |
| Ensure you have up-to-date anti-virus software installed on any device used to access online accounts, financial services, personal or other sensitive information. |
If you believe your identity may have been compromised, please contact us immediately on 1800 005 166 to discuss options available to you.
Other resources
- Visit the Australian Competition and Consumer Commission’s ScamWatch page and consider subscribing to their alerts.
- Read ScamWatch’s The Little Book of Scams to help spot and avoid scams.
- Visit Stay Smart Online, the Federal Government’s cyber security education portal. Learn how to improve your personal cyber security.
- Visit the MoneySmart website for information on how to protect your personal information in the event of identity theft.
This is general information only and doesn’t take into account your objectives, financial situation or needs. Before making a decision about CareSuper, you should consider if this information is right for you.
We're giving you this information in good faith. It comes from sources we think are reliable and helpful. However, we can't guarantee its accuracy and take no responsibility for this content, including any errors or omissions.
Information correct as at 22 February 2025.
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