Contact us
We pride ourselves on excellent service, personalised advice and support you can count on.
Call us on 1800 005 166
High call volumes
Due to our recent merger, we're experiencing higher-than-normal enquiry volumes. We apologise for the delay and promise to assist you as soon as we can.
Get back online
For Heritage CareSuper members re-setting your password for your Member Online Account, please use your email address or old CareSuper Client ID. To get onto the new app please visit your relevant app store and download the new CareSuper app.
See here for tips for getting online
For Heritage Spirit Super members accesing your Member Online Account, please use your existing member number or email address. If your app hasn’t automatically updated please download the new app from your relevant app store.
Get in touch with us over the holiday season
You can call us during our opening hours or email us and we’ll get back to you as soon as we can.
| Tuesday, 24 December 2024 | 8am–2pm AEDT |
| Wednesday, 25 December 2024 | Closed (Christmas Day public holiday) |
| Thursday, 26 December 2024 | Closed (Boxing Day public holiday) |
| Friday, 27 December 2024 | Closed |
| Monday, 30 December 2024 | 8am–7pm AEDT |
| Tuesday, 31 December 2024 | 8am–7pm AEDT |
| Wednesday, 1 January 2025 | Closed (New Year’s Day public holiday) |
We’ll resume our usual business hours (8am–7pm AEST/AEDT) on Thursday, 2 January 2025.
Phone us
Free call in Australia
8am - 7pm Monday to Friday (AEST/AEDT)
Overseas?
Call +61 3 7042 2723
Write to us
Complete the form and we'll get back to you OR email us at [email protected].
Send us post
CareSuper
GPO Box 1547
Hobart TAS 7001
Visit us
To make an appointment at an office location near you, call us on 1800 005 166 or submit an online enquiry.
National Relay Service
If you're d/Deaf or have a hearing or speech impairment, you can contact us through the National Relay Service.
Text telephone (TTY): 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Then, ask to be put through to CareSuper on 1800 005 166.
Interpreter services
To speak with us in a language other than English, call the Translating and Interpreting Service (TIS National) on 131 450 to pre book a phone interpreter for your call with us.
For more information, visit:
TIS National website.
CareSuper app
Download the CareSuper app and manage your account on the go!
