Contact us

We pride ourselves on excellent service, personalised advice and support you can count on.

Call us on 1800 005 166

High call volumes 

Due to our recent merger, we're experiencing higher-than-normal enquiry volumes. We apologise for the delay and promise to assist you as soon as we can.


Get back online 

For Heritage CareSuper members re-setting your password for your Member Online Account, please use your email address or old CareSuper Client ID. To get onto the new app please visit your relevant app store and download the new CareSuper app. 


See here for tips for getting online


For Heritage Spirit Super members accesing your Member Online Account, please use your existing member number or email address. If your app hasn’t automatically updated please download the new app from your relevant app store.  


Get in touch with us over the holiday season

You can call us during our opening hours or email us and we’ll get back to you as soon as we can.

Tuesday, 24 December 2024  8am–2pm AEDT
 Wednesday, 25 December 2024  Closed (Christmas Day public holiday)
 Thursday, 26 December 2024  Closed (Boxing Day public holiday)
 Friday, 27 December 2024  Closed
 Monday, 30 December 2024  8am–7pm AEDT
 Tuesday, 31 December 2024  8am–7pm AEDT
 Wednesday, 1 January 2025  Closed (New Year’s Day public holiday)

We’ll resume our usual business hours (8am–7pm AEST/AEDT) on Thursday, 2 January 2025.

Phone us

1800 005 166


Free call in Australia
8am - 7pm Monday to Friday (AEST/AEDT)


Overseas?

Call +61 3 7042 2723

Write to us

Complete the form and we'll get back to you OR email us at [email protected].

 

Send us post

CareSuper

GPO Box 1547

Hobart TAS 7001

Visit us

To make an appointment at an office location near you, call us on 1800 005 166 or submit an online enquiry.

Media enquiries

David Imber 
David Imber Advisory 

[email protected]

Or 0413 274 204

National Relay Service

If you're d/Deaf or have a hearing or speech impairment, you can contact us through the National Relay Service.

Text telephone (TTY): 133 677

Speak and listen: 1300 555 727

SMS relay: 0423 677 767

Then, ask to be put through to CareSuper on 1800 005 166.

Interpreter services

To speak with us in a language other than English, call the Translating and Interpreting Service (TIS National) on 131 450 to pre book a phone interpreter for your call with us.

For more information, visit:
TIS National website.

⚠️   Notice: We are experiencing high call volumes. If you are having issues logging in see our guide to getting back online. We will be closed from 2pm on 24th December and will reopen on the 30th December. Some transactions will be delayed during this period. ×

CareSuper app

Download the CareSuper app and manage your account on the go!