CareSuper wins Best Customer Experience in Sector Award 2025 - Superannuation and Financial
We’re thrilled to announce that CareSuper has again been ranked number one for customer experience across the superannuation and financial sectors in CSBA’s annual benchmarking.1
This recognition is based on CSBA’s independent assessment across 30 different criteria.
CSBA found that CareSuper:
- helps our customers solve problems—our team is available to help you when you need it most
- makes it easy—we make super simple, helping you to make the best decisions for your financial future
- makes it human—our contact centres in Hobart and Melbourne ensure you receive the best possible service and support
Jason Murray, CareSuper’s Chief Executive Officer, expressed his pride in this achievement.
“At CareSuper, we believe genuine care and connection are key to helping our members have confidence in their financial futures. We’re always proud when we receive recognition, but what truly matters is that we’re your trusted partner on the journey to and through retirement.
“Our caring and knowledgeable team is dedicated to providing the support and guidance you need, from answering simple queries to more holistic retirement planning support. This award highlights our commitment to delivering exceptional service for all our members. We truly are big enough to make a difference for our members but still small enough to care about giving them the personalised experiences they deserve to set them up for a confident retirement.”
At CareSuper, we support our members from the beginning of their working lives, into retirement and beyond, ensuring they have access to choice and services as unique as they are. We take pride in easy interactions, excellent service and delivering personalised support. This includes:
- access to local contact centre staff located in Hobart and Melbourne, as well as super experts based in our members’ communities Australia-wide
- online tools, calculators and financial education
- webinars and in person seminars
- easy access to member accounts via Member Online and the CareSuper app
- expert financial advice tailored to your needs2
If you have questions or need assistance with your super, our award-winning team is available to provide the best possible service. You can call us on 1800 005 166 or send us a message.
To learn more about CSBA’s benchmarking visit the CSBA website.
Disclaimers:
1 CareSuper was ranked in the number 1 fund in superannuation by Customer Service Benchmarking Australia (CSBA) for the period April 2024 to March 2025. We have an agreement with CSBA for quality assurance and staff training within our contact centre. Awards and ratings are only one factor when deciding how to invest your super. Read about the award methodology at csba.com.au.
2 Advice is provided by one of our financial planners who are Authorised Representatives of Industry Fund Services Limited (IFS). IFS is responsible for any advice given to you by its Authorised Representatives. Industry Fund Services Limited ABN 54 007 016 195 AFSL 232514.