This award is especially meaningful because accountability and transparency are not just operational principles for us - they’re core to helping our members build retirement confidence.

A message from our CEO

“Trust is the foundation of retirement confidence. This award acknowledges our commitment to openness, integrity and doing what’s right for our members — always.” Jason Murray, CEO, CareSuper

Why this award matters

The Accountability & Transparency Award is given to the fund that demonstrates industry-leading performance in areas that directly impact member trust, including:  

• Clear, honest communication

Members deserve information they can understand. We’re committed to explaining fees, insurance, investments and changes in plain language - no jargon, no surprises.

• Responsible, transparent governance

Our decisions are guided by what’s best for our members, backed by strong oversight, clear reporting, and an unwavering focus on long-term outcomes.

• Doing the right thing, consistently

From investment decisions to how we support vulnerable members, accountability and fairness underpin everything we do.

• Empowering members with clarity

We believe transparency leads to knowledge - and knowledge leads to confidence. Helping members understand their super is one of the most powerful ways to improve long-term wellbeing.

How transparency drives retirement confidence

For many Australians, retirement can feel uncertain - and confusing. Clear communication and open decision-making play a critical role in reducing that uncertainty.

At CareSuper, we want every member to feel confident about their future, and that means:

• Knowing how your super is invested
• Understanding what you’re paying (and why)
• Having access to support and guidance when you need it
• Trusting that decisions are made in your best interests

This award recognises the work we do to make super simpler, clearer and more empowering - so you feel more in control of their retirement journey.

A team effort that reflects our values

This achievement belongs to our members and our people.

• Our members keep us focused on what matters most.
• Our people bring our values to life by communicating with honesty and care, every day.
• And our leadership continues to shape a culture of clarity, fairness and accountability.

We’re grateful for the trust our members place in us - and we’ll continue to earn it through transparent governance, strong performance, and genuine service.

Looking ahead

Winning this award inspires us to keep raising the bar.

Whether it’s improving our digital experience, delivering more accessible guidance and advice, or strengthening how we communicate complex topics - our commitment is the same:

Thank you for trusting us with your future. We’re committed to continuing to earn that trust - through clarity, care and a focus on helping you feel confident about your retirement.

The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 (SuperRatings) a Corporate Authorised Representative (CAR No.1309956) of Lonsec Research Pty Ltd ABN 11 151 658 561, AFSL No. 421445. Ratings are general advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent financial advice before investing. The rating is not a recommendation to purchase, sell or hold any product. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings use proprietary criteria to determine awards and ratings and may receive a fee for the use of its ratings and awards. Visit superratings.com.au for ratings information. © 2024 SuperRatings. All rights reserved. http://www.superratings.com.au/products