Recognising the signs and knowing the appropriate steps to take can help you maintain control and minimise any impact. 

Common compromise scams and fraud to watch out for

Knowing what to watch out for can help you spot trouble early and take action with confidence: 

• Data breaches: Sadly, data breaches have become all too common, placing personal information into the wrong hands. This may grant access to your accounts (for example, myGov, super, or bank accounts) through the use of your private, personal information, leading to potential financial loss or impact. 
• Misleading links and phishing attempts: You might receive an email or text that looks like it’s from a trusted source, urging you to click a link and enter your login details. These messages often mirror official communications to mislead you into providing access to your personal information. 
• Imposter communications: Scammers may contact you claiming to be from the ATO or another government agency, asking for personal or sensitive details like your TFN (tax file number) under the guise of verifying your account. They often use urgency or threats to get you to act quickly. 
• Unexpected changes to account settings:  Discovering changes to your contact information or account settings that you didn't consent to could indicate unauthorised access to your personal information and super account. 
• Unauthorised withdrawals or transfers: Spotting transactions or withdrawals from your super fund that you did not authorise is a major red flag that your account may have been compromised.  

Spotting the signs of a compromised account or personal detail fraud

Prompt action is crucial when you spot these warning signs: 

• Suspicious link clicks: Entering your login details on unfamiliar websites can provide a doorway for unauthorised access to your accounts. 
• Unexpected activity: Receiving confirmations for unauthorised changes, such as account updates, transactions, or logins. If you observe any, call 1800 005 166 immediately or email [email protected]. 
• Locked or restricted access: Experiencing issues logging into your account or noticing changes you didn’t make could signal unauthorised access attempts. Unexpected lockouts from your super or myGov account can also signal unauthorised access or attempts. 
• Super balance changes: Be alert to any unauthorised alterations to your super balance or fund details. Regularly logging in to check your account and balance is a good practice. 

Steps to protect yourself 

To safeguard your information and reduce further risk if you think your details may be compromised, take these actions: 

• Contact us: Call 1800 005 166 immediately or email [email protected]. We can help investigate and secure against additional unauthorised or suspicious activities. 

Additionally:  

• Secure your myGov account: Access your account through my.gov.au, change your password promptly, and check for unauthorised actions. 
• Report the incident: Report the breach or scam to us, or the ATO for tax-related issues, especially if your TFN (tax file number) is involved. If you lose money or your account is compromised you should report to law enforcement at ReportCyber. If you are not affected by a scam,you can still report it to the National Anti-Scam Centre -  ScamWatch. 
• Get support if your identity has been compromised: If you notice unusual activity on your account or suspect your identity has been compromised, contact us on 1800 005 166 to discuss available options. IDCare, Australia’s national identity and cyber support service, can also connect you with specialist counsellors and expert advice. 
• Monitor for unusual follow up activity: Remain vigilant against additional fraud or scam attempts, as culprits may try to target you again. 

What to do if you suspect a scam

If something doesn’t feel right, trust your instincts. If you think you may have been targeted by a scam, please call 1800 005 166 straight away or email [email protected] - we're here to help.

If your account’s ever compromised, acting quickly is the best way to protect yourself. By taking the right steps and reaching out for support, you can keep your super and personal details safe. Staying informed means you’ll be ready to handle any bumps in the road and keep your financial future secure. 

 

This is general information only and doesn’t take into account your objectives, financial situation or needs. Before making a decision about CareSuper, you should consider if this information is right for you.
We're giving you this information in good faith. It comes from sources we think are reliable and helpful. However, we can't guarantee its accuracy and take no responsibility for this content, including any errors or omissions.