Merger FAQs and webinars

Pension payments will continue as usual during and after the merger, including through the temporary interruption to our services. Rest assured, both the amount and frequency of your payments will stay the same.

Please be aware that you will not be able to make any changes or request lump sum payments during the temporary services interruption.

Your pension name has changed to match the equivalent CareSuper income product. Don’t worry – this won’t impact your pension payments or how your account is managed.

Current product name	New product name as of 1 November 2024
Control pension	Flexible Income
Transition Pension	Transition to Retirement Income (TTR Income)
Managed Pension	Managed Income
Term Allocated Pension	Term Allocated Pension

On 1 November 2024, the balance of your Spirit Super investment option(s) was transferred to equivalent CareSuper investment option(s).

Your super balance will not change, but the number of units you hold for each option will. You have been issued units based on the CareSuper unit prices effective 1 November 2024.

You now have access to 11 investment options. Our MySuper default option will continue to be the Balanced option.

You now have access to a new Direct Investment Option (DIO). This option lets you tailor your portfolio by combining your choice of a range of shares, ETFs, listed investment companies and term deposits with other CareSuper options. Please note: DIO is not available on transition to retirement (TTR) accounts.

You can check your account balance and investment details in Member Online after the temporary interruption to services ends on 21 November 2024.
Full details about your investment options — including asset allocation, risk rating, and investment objectives — can be found on our Investment options page.

Your insurance arrangements will remain the same from 1 November 2024, and your cover and any exclusions or conditions will automatically continue within CareSuper.

There have been minor changes to some insurance definitions, the paid parental leave fee waiver, and when cover stops. Details can be found in your Significant event notice.

TPD claims for events that occur on or after 1 November 2024 will be assessed under a new TPD definition, depending on your age and employment status at the date of becoming disabled.

See our Changes to Total and permanent disablement (TPD) definitions from 1 November 2024 for details.

There will be minimal impact to you. Your member number and account details will not change and there will be no change to your entitlements or the way your benefit is calculated.

We’ve been the super fund for the motor trades for over 30 years, and this won’t change. In fact, our motor trades employers are some of the largest we service. The motor trade industry is an important part of our heritage and our future, and our growth means better outcomes for our members in this industry. In fact, our employer and super adviser teams will grow so that we can continue to deliver exceptional, personalised service to these valued partners right across the industry nationally.

Yes, there are changes to pension accounts. These are detailed in your Significant event notice. You can also find details on our Changes to your CareSuper pension.

No, your investments have not changed. For most members, your current account balance and future contributions will continue to be invested in your chosen investment selections. The one exception is if you are invested in Capital Guaranteed, this will be closed and your money will be moved into the Cash option.

From 1 November – 20 November, you can make an investment switch but will need to fill in a paper form available at caresuper.com.au. The switch will be processed effective the date it is received by the merged fund.

From 21 November you can register for your online account by resetting your password and then continue to make investment switches online.

For members in the employee and personal plan, the amount of insurance and the net cost of the insurance you had on 31 October 2024 will continue under the legacy insurance arrangements in the merged fund. If you apply to adjust your insurance (by increasing or decreasing your cover after 1 November 2024), the legacy insurance arrangements and associated costs will continue to apply to your cover, until your cover ceases or we advise you in writing. If you cease to hold legacy cover, you won’t be eligible for it again, however you may be eligible for CareSuper insurance cover under a different category.

If you’re part of a corporate insurance arrangement (CIA), your insurance cover changed on 1 November 2024.

See your employers microsite for your SEN for details.

No, you don’t need to let your employer know about your new account number. Employers can continue to use your current ‘Client ID’, which will be known as your ‘member number’ in the merged fund. We also use other identifiable information to allocate contributions to members’ accounts, so contributions should still be paid correctly.

How can I ensure my employer pays my super contributions correctly before and after the merger? 

To ensure your employer pays your super contributions correctly, you can advise them contributions need to be:

• received by CareSuper before 22 October: using our current USI and ABN
• from 1 November: using our new USI and ABN. 

Rest assured we have been proactively communicating with employers regarding the recommended early payment date and service transition period, as well as the change to our USI and ABN. 

Log in to the new look Member Online from 21 November to see when your last employer contribution was received. 

Employers are required to pay super contributions at least quarterly. If you’re concerned a regular contribution(s) is missing, please speak to your employer or give us a call. 

This may be because the USI number which is used by employers to pay your super contributions, has changed to MTA0100AU. You may need to advise your employer of the new number because any contributions made from 1 November to the old USI will be rejected. ALL employers will need to use the new USI from 1 November.

You still have access to previous annual statements in the new look Member Online, however, you won’t have access to pre-merger transactional information on the account summary page. Pre-merger transactional information is available in your previous annual statements. If you are a continuing CareSuper member you will also have received an exit statement in November to show the balance that was transferred into the merged fund.

If you make post-tax contributions by BPAY® or Direct Debit you will need to set these up again. Direct debit is no longer available. You will receive a new BPAY® number when you receive your welcome letter. 

Past performance is never an indication for future performance. With or without merger we can never guarantee performance won’t change. As a CareSuper member, you’ll benefit from our dual investment approach. We actively manage your super, taking advantage when markets rise. But we also protect your super during volatile times. The result? A smoother ride to your life after work. 

We invest with one goal in mind: to help you achieve your best possible lifestyle when you wind-down from work. We use an actively managed and long-term strategy – driven by a proven investment philosophy to deliver a smoother ride for your super. Plus, our team of experts are always looking for ways to boost your returns. 

Yes, your beneficiary nomination will continue in the merged fund. This includes all nominations - binding (lapsing or non-lapsing), non-binding, or reversionary (pension only) beneficiary nominations - unless you cancelled it prior to the merger.

Yes, third-party authority’s (TPA) were carried over to the merged fund, as long as it didn’t expire beforehand, or you didn’t cancel it. This means you and your financial planner will not need to complete a new Authority to access form.

Yes. Your administration fee has gone down. You can see the new fees in your Significant event notice and here.

No, you will not have to update these. Your additional security questions have been carried over.

You should have received a welcome statement via post or email (depending on your communication preference). This shows details of your new account set up. You can also refer to your Significant event notice that was sent in September.

For questions about your account please call: 1800 005 166. We are experiencing high call volumes but we will endeavour to get to you as soon as we can. Thanks for your patience. 

If you had a DIO account on 31 October 2024, any DIO investments you held were transferred to the merged fund and did not affect the transfer of your account. We did not sell down your assets to transfer your account.  

You will continue to be able to view, access and make changes to your DIO investments in the DIO Online portal, which will be available to you from 21 November 2024. 

All eligibility requirements and conditions remain the same, with the exception of the following changes applicable from 1 November 2024.

Requirement	Before 1 November 2024	After 1 November 2024	Impact
Account balance for new DIO accounts	At least $10,000	At least $20,000	No change for existing DIO account holders
Minimum balance in non-DIO investments	The greater of $3,000 or 5% of your account balance	$6,000	You may be asked after the merger to transfer some money from your DIO to non-DIO options
DIO administration fee	$10 per month deducted monthly	$120 per annum deducted monthly, based on the number of days in the month	No change to annual cost, but the monthly fee deducted from your account will be pro-rated across the number of days in the month
Annual statement reporting	Includes a detailed list of your holdings and cash hub transactions	Detailed list of holdings and transactions will no longer be included	You will continue to be able to access information via Member Online
Manual trading	Accepted	No longer accepted	Only online trading permitted

From 1 November 2024 the DIO cash account will receive an interest rate of the Reserve Bank of Australia cash rate target less 0.5. 

If you have a DIO account, there will be a pause in the online service from 22 October 2024 to 20 November 2024. Members won’t be able to access their DIO account or enter transactions (for example, place share trades or switch money in or out of their DIO cash account to another investment option) until Member Online becomes available on 21 November 2024. If you had any unexecuted limit trades on your DIO account, they were cancelled at market close on 25 October 2024.

From 21 November 2024 Members with a DIO account can trade and transfer money in and out of DIO Cash accounts.

Yes there are changes to pension accounts. These are detailed in your Significant event notice  

And covered in the FAQs below. 

Yes, you should be able to see each CareSuper account you hold using the same Member Online login details. Please note, when the limited-service period ends and you log in to Member Online, you will need to reset your password.

Prior to our merge you could nominate the investment option(s) and the method your pension payments were drawn down from your account. The methods available were percentage, proportionate or sequential. 

From 1 November 2024, only the percentage method will be available and your preferences have been carried across as detailed below: 

Drawdown option	Before 1 November 2024	From 1 November 2024
Percentage	Your payment was drawn based on the percentages you have instructed across your investment options.	Your instructions have been continued in the merged fund.
Proportionate	Your payment was drawn proportionally from each of your investment options.	You have been moved to the percentage method based on the investment percentages you hold at the time of your first payment. This percentage profile will be used for future payments unless you change it.
Sequential	Your payment was drawn in the order you instructed from your investment options. Once an option is depleted the remaining payment is taken from the next option in the sequence.	You have been moved to the percentage method. Only the first investment option in your sequential instruction will be considered and it will receive an allocation of 100%. This percentage profile will be used for future payments unless you change it.
No selection	Default to proportionate.	A percentage profile will be created for you based on the investment percentages you hold at the time of your first payment. This percentage profile will be used for future payments unless you change it

Each year, you’re legally required to withdraw a minimum amount of pension payments. Your minimum amount has been recalculated based on the balance of your account on 1 November 2024 and as a result, you may have seen adjustments to the payments you’ve received.  

Your account has been reviewed and assessed to check if the minimum pension payment for the period 1 July – 31 October 2024 has been paid to you.  

An additional supplementary pro-rata pension payment was made to you around 22 October 2024 if your account didn’t meet the minimum pro-rated pension payment requirement for this period, 

CareSuper may have made adjustments to the payments you receive:  

A pro-rata payment to your nominated bank account to ensure we’ve paid your minimum amount for the period from 1 July 2024 - 31 October 2024  

An adjustment to your payments to ensure you receive the minimum amount for the period from 1 November 2024 - 30 June 2024. 

All pension payment frequencies are the same except bi-monthly, which has been changed to fortnightly. 

This means instead of receiving 24 payments throughout the year, you will now receive 26 payments throughout the year. Your regular pension payments will change to reflect this additional payment. 

New Frequency	Previous pay day	New pay day
Fortnightly	8th and 22nd day of each month	Every second Thursday commencing 14 November 2024
Monthly	22nd day of each month	20th of each month
Quarterly	22nd March, June, September, and December	20th of every third month
Twice-yearly	22nd June and December	20th of every sixth month
Yearly	22nd June or the month that you choose	20th of the month that you choose

From 1 November 2024, please use the following details to make contributions to CareSuper members:

Fund Name	CareSuper
Superannuation Product Unique Superannuation Identifier (USI)	MTA0100AU
Australian Business Number (ABN)	74 559 365 913

The CAR0100AU USI and 98 172 275 725 ABN closed at 11.59pm on 22 October 2024. Contributions received after this date (from 23 October) will be rejected and returned to the employer. You will need to make the payment again from 1 November 2024 using the new USI MTA0100AU and ABN 74 559 365 913.

Please be aware that the late SG payments will result in the super guarantee charge (SGC). If you did miss the Q1 SG due date, make the payment again and complete a SGC statement and lodge it as soon as possible with the ATO.

Former CareSuper employers prior to merger, will be allocated a new employer number, however you can continue using your existing number as this will be linked to your new account and this new number will not be automatically communicated.

Our SENs detail all the changes as part of the merger and were sent to members via email or post. You can also download our SENs below.

Spirit Super	CareSuper
Accumulation members (PDF) Pension members (PDF) Transition to retirement members (PDF) Defined Benefit members (PDF)	Super (PDF) Pension (PDF) Transition to pension (PDF)

Former CareSuper employers pre-merger who have had accessed the portal since 1 January 2023 will have their accounts transferred across to the new portal.

Users will receive an email with their new log in details from 1 November 2024. Employers do not have to action this email if they don’t require a QuickSuper account in the new portal.

This will depend on the pending contribution File Status:

• New:  As this file has not been submitted and/or authorised, these cannot be paid for or sent.
• Awaiting Authorisation:  As this file has not been submitted and or authorised, these cannot be paid for or sent. The file will need to be uploaded again in the new portal and paid using the new EFT details.
• Authorised:  Yes, if the funds are received by CareSuper by 11:59pm 22 October 2024. If the EFT is received between 23 and 31 October 2024, the contributions for CareSuper members will be rejected. Payment for CareSuper members will need to be made again using the same EFT details from 1 November 2024.

The employer will be able to pay for Authorised files using the EFT details in the read-only portal from 1 November 2024 to 31 October 2025. However, the employer may be subject to the Super Guarantee Charge (SGC) if the Q1 (July to September) contributions are received after 1 November 2024.

Yes, if a contribution file is authorised and funds paid for prior to 22 October, it will still be processed as normal and messages from CareSuper and other funds will be received.

If corrections are required for any employees, the employer won’t be able to make these adjustments until they receive their log in details for the new portal from 1 November and any transactions will need to be completed in the new portal.

Please be aware that the late SG payments will result in the super guarantee charge (SGC). If you did miss the Q1 SG due date, make the payment again as soon as possible from 1 November using the new portal and complete a SGC statement and lodge it as soon as possible with the ATO.

No, their previous login details can only be used in the read-only portal.

The user rights must have ‘Edit Company Details’ ticked.

No, this will happen automatically.

If an employer is using the old CareSuper USI in their data files, QuickSuper will redirect the USI to the new one automatically from 1 November 2024.

While the redirection will continue indefinitely, the employer may wish to wish to update their payroll system/files with the USI and ABN.

Fund Name	CareSuper
Superannuation Product Unique Superannuation Identifier (USI)	MTA0100AU
Australian Business Number (ABN)	74 559 365 913

No, as the member is not new to CareSuper.

Yes, via the Daily Reports.

Yes, they can be found in the details of the contribution in progress or under Administration and Payment Method.