Whistleblower information
CareSuper is committed to ethical, legal and responsible conduct
We’ve adopted a Whistleblower policy that encourages, protects and supports the responsible reporting of incidents of misconduct or improper states of affairs. Incidents may include fraud, corrupt conduct, improper accounting, inadequate auditing or serious adverse behaviour.
CareSuper uses an independent company, Your Call, which enables you to report any incidents securely, anonymously and confidentially.
Anyone (including a CareSuper, employer, employee or a third-party service provider) who has an honest belief based on reasonable grounds that illegal, corrupt or improper conduct may have occurred in relation to CareSuper, may disclose that concern to Your Call. Your disclosure to Your Call will be treated with utmost confidentiality.
Contact Your Call
Website
Select ‘Make a report’, follow the prompts and enter the CareSuper unique identifier code: CARE.
Phone
9am-Midnight, Monday-Friday (AEST excluding public holidays).
Your Call does NOT have telephone number identification for inbound or outbound telephone calls. Where anonymity is desired, Your Call will provide you with a code and security password for the purposes of any further contact.
Post
CareSuper
C/o Your Call D.M.S.
Locked Mail Bag 7777
Malvern VIC 3144
Any disclosure you make (whether by web, phone, email or post) will be reviewed by Your Call and a report will be provided to CareSuper.
Whistleblower rights, protections and practical support
We’re committed to providing the required protections and support to eligible whistleblowers. An eligible whistleblower has the right to anonymity and to not fear reprisal after making a protected disclosure.
Eligible whistleblowers are afforded the option of anonymity and protection against detriment and harm. Additionally, the trustee is committed to providing any eligible whistleblower and any implicated staff member (or their families) support during and after investigation.
Psychosocial Support
All staff members, their families are able to access support through the trustee’s psychological support program. See their contact details below.
If you’re feeling overwhelmed, stressed or want general advice on how to deal with a certain situation and need to talk, contact the following complementary (no charge) services:
For staff members
The Assure Programs Support Team.
Phone: 1800 808 374
Website: assureprograms.com.au
Email: [email protected]