How to log in to your CareSuper account

If you haven’t already set up online access, the password reset function won’t work. You can register for Member Online using your CareSuper member number.

To do this, you’ll need a mobile number and/or email address registered on your account.

If you’ve already set up online access, here are a few things to check:

• The details you’ve entered must exactly match our records. If you’ve recently updated your contact details, this may affect the reset process.
• If a mobile number is registered, your verification code will be sent via SMS. If not, it will be sent to your registered email address.
• Double-check that the details you entered are correct.
• If the code was sent via email, check your spam or junk folder.

If you’re still having trouble, please call us on 1800 005 166 and we’ll be happy to help.

To access and manage your account online, you need to set up online access for Member Online using your CareSuper member number. You'll need to have your mobile number and/or email address registered on your account.

If you have never accessed Member online before, you can start using Member Online simply by resetting your password on the “reset password” page.

For security purposes, access to Member Online and our mobile app is restricted from certain countries. If you’re heading overseas please read about Accessing your CareSuper account while travelling or living overseas.

With a steep rise in digital fraud and identity theft over the last few years, keeping your digital accounts safe and secure has never been more important.

Two-factor authentication is an additional layer of security to protect your account and personal data from unauthorised access. It’s like having a lock on your door and a finger scanner on the safe in your bedroom.

This helps us ensure you’re the only person who can access your account online — even if someone finds out your password.

Two-factor authentication is a mandatory security feature across all CareSuper accounts and can’t be turned off. When accessing Member Online, you’ll need to authenticate each time you log in.

This helps us verify your identity even if you’re logging in across multiple devices, such as your phone, laptop or from work.

For the CareSuper app, you’ll need to authenticate the first time you set up the app on your phone. Once in place, you can then use the app’s secure quick login options to protect your account. This includes a 4-digit PIN, fingerprint or Face ID.

To use two-factor authentication, we need your current mobile number.

This is the number we’ll send your authentication codes to when you log in. If we don’t have your mobile number, we’ll send your code to you by email (if we have this recorded).

You can receive two-factor authentication codes on shared mobile numbers and email addresses.

However, if you don’t have access to the mobile number or email registered to your account, you will not be able to access your account online.

If you don’t have a current mobile or email recorded on your account, you won’t be able to access your account online. To check or update your number, call us on 1800 005 166.

Verification codes expire after five minutes, so be sure to have your mobile close by when logging in. If you make a mistake or get distracted before you enter the code, you can always request a new code and try again.

If you haven't received a code, call us on 1800 005 166.

If you have more than one account (but only one member number), you only need to set up online account access once. You’ll be able to see all of your accounts when you log into Member Online.

If you have more than one member number, you’ll need to set up online access for each account separately.

Here are some tips for opening a PDF from your Inbox. 

• If you’re using the Safari browser on an iOS device (eg. iPhone):  PDFs are typically downloaded in the background. You might not receive a confirmation message that the file has been downloaded. Files are usually saved to the Files app (Downloads folder). More info: https://support.apple.com/en-au/102440  
• If you’re using an Android device (eg. Chrome browser): In most cases PDFs are saved to the Downloads folder and you’ll see a download notification in the notification bar.