Your super at your fingertips with Member Online

Your super plays an important role in your retirement plans Member Online helps you stay on top of it, whenever it suits you.

Member Online gives you a secure and convenient way to manage your super online, reducing the need for paper forms, emails or phone calls. With 24/7 access, you can check your balance, view transactions, update your details and manage key parts of your account in just a few clicks.

Need to update your contact details? Want to check how your super's invested, review your beneficiaries, or check your next payment date? You can do it all online.

Make a withdrawal or start a retirement account online

We've also expanded what you can do in Member Online. If you're eligible and planning for retirement, you can now apply for a Retirement Income account online. Eligible members can also make first-time withdrawals online, making it easier to access and manage your super when the time is right.

If you’ve already started a Retirement Income account, you can view your payment details, check upcoming payments and monitor your account online.

Find your end of year summary

While your 2025–26 annual statement isn't quite available yet, you can view a summary of your account activity for the financial year at any time in Member Online.

Simply:

• Go to Transactions > Transaction summary
• Select your start and end dates
• Click Search

From there, you'll see:

• Your opening balance
• Your closing balance
• A summary of contributions, fees, pension payments and other transactions

Travelling or living overseas?

We’ve made it easier for members with international mobile numbers to access Member Online. You can now receive multi-factor authentication (MFA) codes by SMS, allowing you to securely log in and complete eligible transactions online without needing to contact us for assistance.

Changed jobs over the years?

Member Online can help you find and combine other super accounts, so you can manage your retirement savings in one place. You can also access your BPAY details for personal contributions, keep an eye on your contribution caps and, if eligible, claim a tax deduction for personal contributions.

Regularly checking your account helps you stay informed and make decisions that are right for you. Even a quick review every now and then can help ensure your details are up to date, your investment options continue to suit your goals and your account remains aligned with your retirement plans.

Whether retirement is around the corner or already here, Member Online gives you a simple, secure and convenient way to manage your super online.

Log in today and see what you can do online.

Before combining your super into CareSuper you should consider whether this is right for you and whether you will be charged any fees. You should also check the impact on any insurance arrangements (such as loss of insurance) and other benefits including tax implications. Contact us to find out if you’re eligible to transfer your cover to us before combining accounts. Consider if you want to claim a tax deduction or split contributions, as you won’t be able to do this on the contributions you’ve transferred. Once combined, let your employer know you’ve changed super funds, more information on what information to give to your employer is available here. All future contributions should then be paid to CareSuper.