Operational support
06 June, 2025

Personalised support to power your advice

At CareSuper, we believe in the value of financial advice and the important role you play in helping our members achieve their financial goals. That’s why we partner with advisers like you—to offer tailored support, practical tools and a seamless experience that makes it easier to deliver great advice.
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As a profit-to-member Industry SuperFund that puts members first, we’re committed to helping you deliver excellent client retirement outcomes with efficient back-office processing.  

 

Expert support when you need it 


Our dedicated BDMs are here to help you get the answers and outcomes you need, quickly. You can also contact us to book one-on-one sessions to discuss specific client needs. 

Here’s how we support you and your clients: 

  • Personalised support: One-on-one help from our experienced BDMs and Operation teams, helping you deliver meaningful outcomes for your clients.
  • Efficient service: Quick access to product information, forms, paperwork and account updates. 
  • Case-by-case assistance: Tailored help with complex scenarios, strategies and specific client needs.  
  • Deducting fees is simple: We allow you to deduct advice fees directly from your clients’ accounts. Our fee structure ensures transparency and aligns with industry norms.

 

We protect super in volatile times


Our strategy and agility have enabled us to build a richer and more diversified investment mix, reducing risk overall for members and ‘smoothing out’ the typical highs and lows of markets. Protecting against downside risk gives your clients comfort that their savings are in safe hands during good times, and uncertain times. And supported by our strong long-term performance, we help your clients retire with more confidence.1

 

Personalised support that goes beyond 

Experience the difference in our commitment to personalised one-on-one service. Our dedicated Business Development Managers are here to share industry best practice and guide you through your interactions with CareSuper. 

Stacey Mitchell

Stacey Mitchell

Stacey is passionate about partnering with advice businesses to drive sustainable business growth. She brings a wealth of knowledge to her role at CareSuper, with more than 20 years’ experience in the financial services industry working in practice development, adviser coaching and compliance roles. Stacey builds positive relationships with advisers, providing them with tailored services so they can deliver excellent professional financial advice — ultimately helping our members achieve their financial goals. Stacey holds an Advanced Diploma of Financial Services, Certificate IV in Mortgage Broking and a Bachelor of Arts.

Business Development Manager – Advice (VIC/SA)

0482 163 693
Gordon McNaught

Gordon McNaught

Gordon’s drive to demonstrate how super can make a difference in the lives of Australians is backed by more than 30 years’ experience in financial services. Over this time Gordon has witnessed a lot of change, which has taught him to maintain a consistent approach and develop tailored solutions for financial adviser and member needs. Prior to joining CareSuper, Gordon was a Senior Consultant (Partner Education) at MLC Life Insurance and in 2018 was part of the contributing team at Asteron Life, which won the AFA Life Company of the Year award for “The Sophisticated Adviser” education program in the Risk Product Innovation category. Gordon’s communication and coaching experience comes in handy, allowing him to take complex concepts and easily explain them in everyday language. He holds an Advanced Diploma of Financial Services.

Business Development Manager – Advice (NSW/ACT/QLD/NT)

0482 186 173

Let’s work together


Whether you're developing strategies for protecting wealth or the ability to generate income for your clients, we’re here to support you with the tools, resources and personalised help you need. Visit caresuper.com.au/adviser-care and discover the service you expect and the care you deserve.

 

1SuperRatings Fund Crediting Rate Survey SR50 Balanced (60-76 Median) Index, March 2025. Past performance is not a reliable indicator of future performance. The value of investments can rise or fall, and investment returns can be positive or negative. 

This is general information only and doesn’t take into account your objectives, financial situation or needs. Before making a decision about CareSuper, you should consider if this information is right for you.

CareSuper Pty Ltd (Trustee) ABN 14 008 650 628, AFSL 238718. CareSuper (Fund) ABN 74 559 365 913. Advice is provided by CareSuper Advice ABN 78 102 167 877, AFSL 284443. Consider the PDS and TMD at caresuper.com.au/pds.