Former Spirit Super members

1. Check your account details in Member Online

Log in to Member Online to check and update your details. Your member number and account details haven’t changed. Your username and password will also be the same.

2. Update the app

The Spirit Super app should automatically update to CareSuper. If it doesn’t, you may need to manually update it from Google Play  or the App store.

3. Uncover your new investment options

You now have two new investment options  — Alternative Growth and Property. Take a look and see what fits your goals.

4. Explore your new advice options

You now have access to additional complex and comprehensive financial advice services .  There might be an additional cost, but we’ll explain any fees upfront, and you’ll only pay for the services you agree to. For more details, visit caresuper.com.au/advice.

5. Discover your new education hub

Check out our new super education hub to learn all about managing your super and making the most of your investments.

6. Check out our new super calculators

Our new online super calculators can help you see how your super might grow in the future. Give them a try!

7. Learn about non-lapsing binding nominations

You now have the option to have either lapsing or non-lapsing binding beneficiary nominations. You can easily apply to set up either.

8. Read your SEN (Significant event notice)

And if you’re keen for a deep dive, your SEN has all the details about the changes to your account.

Continuing CareSuper members

1. Check your account details in Member Online

Member Online has been updated. Use your email address or member number to log in. You’ll need to reset your password the first time you log in.

2. Get the new app

• Delete the old CareSuper app from your phone. It has an icon that looks like this 
• Download the new CareSuper app from Google Play or the App store.

3. Read your transfer (exit) letter and welcome letter

It has all your new account details. Your old Client ID is now your member number. You also have a new account number which you can find in your welcome letter.

4. Give your employer your new fund details

Your employer will need these fund details to make contributions to your CareSuper account. 

• Australian Business Number (ABN) – fund: 74 559 365 913
• Unique Superannuation Identifier (USI): MTA0100AU

Although we’ve been in touch with employers about our new USI and ABN, it’s a good idea to double-check that your employer has this updated information.

5. Set up your after-tax contributions

If you previously made after-tax contributions using BPAY or direct debit, you need to set them up again. Your new BPAY details are in your welcome letter. 
Note, we won’t be accepting direct debit contributions after 22 October 2024.

6. Read your SEN (Significant event notice)

And if you’re keen for a deep dive, your SEN has all the details about the changes to your account.

Whether you’re updating your details, checking your super balance, or exploring advice options, getting back online is an important step towards securing your financial future.

If you have any issues along the way, our team is ready to help. Call us on 1800 005 166 (8am – 7pm AEST/AEDT weekdays). Overseas call +61 3 7042 2723. We’re here to make getting back online as smooth as possible.