One year super together
From day one, our focus has remained clear: putting you (our members) first. Whether it’s by listening, guiding, or helping you grow your retirement savings with confidence, we’re proud to offer award-winning service.1 All backed of course, by a genuine commitment to real care.
Since the merger in November 2024, we’ve welcomed over 78,7922 new members, helped grow your super balances by $6.54 billion,3 and delivered over 3,662 advice conversations — supporting members at every stage of life. We’ve also paid $420.203 million in retirement income, helping thousands of our members enjoy life after work.
But the numbers only tell part of the story.
Real member stories
Compassionate support in life's most difficult moments
After being diagnosed with cancer, one of our members reached out for help with her terminal illness claim. Thanks to expanded post-merger services, she received expert financial advice that saved her family over $40,000 in tax.
Uncovering hidden entitlements through genuine care
When a member called seeking early access to $10,000 due to financial hardship, our Customer Service Officer took the time to understand his situation. Through careful investigation, they discovered he was eligible to claim on insurance and potentially access his full super balance — a life-changing outcome made possible by the care and diligence of our team.
Empowering retirement guidance with personalised advice
One member nearing retirement contacted us after receiving a lump sum outside of super. Through a simple phone call and referral to our advice team, he learned he could contribute the amount to super and claim a tax deduction — giving him confidence in his retirement plans and showing the power of teamwork across our service channels.
Want help with your story?
Your super story is unique so your plan should be too. We want to help write the next chapter with confidence! Take advantage of our award-winning service and give us a call to start maximising your super.
Here’s to one year of super together, and many more to come
Thanks for being part of the journey. We’re proud of what we’ve achieved together, and excited for what’s ahead.
1 CareSuper was ranked number 1 for customer experience across the financial sector by Customer Service Benchmarking Australia (CSBA) for the period October to December 2025. CareSuper has an agreement with CSBA for quality assurance and staff training within their contact centre. Awards and ratings are only one factor when deciding how to invest your super. Read about the award methodology at csba.com.au.
Past performance isn’t a reliable indicator of future performance. The value of investments can rise or fall, and investment returns can be positive or negative.