CARE Super Pty Ltd (Trustee) ABN 91 006 670 060 AFSL 235226 RSE L0000956 CARE Super (Fund) ABN 98 172 275 725
Disclaimer: This Annual Report is issued by the Trustee of CARE Super, CARE Super Pty Ltd ABN 91 006 670 060, the holder of Australian Financial Services Licence 235226.
The information contained in this Annual Report is about CARE Super and is not intended as financial advice. It does not take into account specific needs, so members should look at their own personal position, objectives and requirements before taking any action. Past performance is not a reliable indicator of future performance and you should consider other factors before choosing a fund or changing your investments. The Trust Deed is the legal document governing your superannuation benefit. Other information about CARE Super: a copy of the Trust Deed, Investment Policy Statement, the Fund’s audited accounts are available upon request. You should also obtain and read the Product Disclosure Statement before making any investment decision. If you would like to see these documents, please go to caresuper.com.au or call the CareSuperLine on 1300 360 149.
Funds under management
Grew from
to
Members & employers
Over
247,000
members
Over
66,000
employers
making contributions
Over 90%
highly satisfied with CareSuper’s customer service
(according to Net Promoter Score results)
Innovations & enhancements
We launched a new
Guaranteed
Income product
Income product
for retirees
We transitioned to a
New Insurer
We created amobile app
Support & advice
Our financial planners
helped over
helped over
2250
members
Our outbound calling
team spoke to
team spoke to
12,386
members
Our contact centre
received
received
134,931
calls
Top Questions
Do I have to have insurance?
Can I buy property with my super?
When can I access my super?
Events & relationships
We held more than
70 events
Our Client Partnership team
made more than
made more than
2500
workplace visits across
Australia
Australia
Web & digital
110,507
members
registered for MemberOnline
There were more than
1.3m visits
to the CareSuper website
And over
15,000 visits
to the income stream and
spare change calculators
spare change calculators