CareSuper Annual Report 2017

Welcome to our Annual Report for 2016/17. Scroll down to learn more about our year.
Funds under management
Grew from
to
Members & employers
Over
247,000
members
Over
66,000
employers
making contributions
Over 90%
highly satisfied with CareSuper’s customer service
(according to Net Promoter Score results)
Innovations & enhancements
We launched a new
Guaranteed
Income product
for retirees
We transitioned to a
New Insurer
We created amobile app
Support & advice
Our financial planners
helped over
2250
members
Our outbound calling
team spoke to
12,386
members
Our contact centre
received
134,931
calls
Top Questions
Do I have to have insurance?
Can I buy property with my super?
When can I access my super?
Events & relationships
We held more than
70 events
Our Client Partnership team
made more than
2500
workplace visits across
Australia
Web & digital
110,507
members
registered for MemberOnline
There were more than
1.3m visits
to the CareSuper website
And over
15,000 visits
to the income stream and
spare change calculators





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You can download the Annual Report in PDF format here.



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