Things are changing fast. But one thing that’s not changing is our commitment to you. CareSuper is dedicated to supporting you and your employees during this rapidly evolving situation.
We’re continuing to operate business as usual, using technology to service and support our members, employers and organisational partners.
We’re here for you
Our Employer and Member Relationship Managers are available to provide you with personalised support and any super-related resources you need. We’re conducting virtual face-to-face meetings, presentations and consultations to give you a response in line with your individual organisation’s requirements. Contact us
A dedicated online hub to help you stay updated
Our COVID-19 information hub is the best way you and your employees can stay up to date with the latest news. We’re also keeping employers updated on LinkedIn. We’re also using Skype, Zoom, mobile, email and social media.
Services for employers
Get in touch with us for support and services including:
- Keeping you up to date with government announcements
- Updating you on the impact of investment markets on our performance
- Assisting members with questions regarding insurance, and
- Assisting you with sudden changes to your organisation, an increase or decrease in your employee base including redundancies.
- Investment performance and updates
Investment update – Coronavirus and super (16 March 2020)
Investment update – Coronavirus and super (5 March 2020)
- Support for members requiring Financial Advice and Financial Planning FAQs
- Information about redundancy and how to protect your super savings
Go to our Redundancy and your super factsheet
- Super calculators
Take a look at our range of calculators, consolidation and comparison tools.
- ATO: The Australian Government’s economic response to coronavirus
Latest announcements from the ATO
- The Australian Government's economic response to coronavirus
For more information on Coronavirus and the Government’s response, visit treasury.gov.au/coronavirus or australia.gov.au
- Services Australia for government payments and services
Latest details on payments and services
- For return to work guidelines and COVID-19 WHS information for your industry
Visit the Safe Work Australia website.
- Australian Cyber Security Centre
Making Australia the safest place to connect online
Budgeting and cash flow management tips
Support for funds to achieve mentally healthy workplaces for their staff and members.
Yes. The laws around SG have not changed. You’re generally required to pay super for employees who are:
- Earning over $450 (before tax) in any calendar month
- Employed on a full-time, part-time or casual basis (even if they’re only working in Australia temporarily); 18 and over, or under 18 but working more than 30 hours per week
Legally, the ATO can't extend the due date for SG contributions. Pay as much as you can by the due date, even if you can't pay in full. If you can’t pay the full amount, you’ll need to lodge a Super guarantee charge statement with the ATO. The due date for the third quarter’s contributions is 28 April 2020. For more details, visit the ATO website.
You would be eligible for JobKeeper payments based on the following:
On 1 March 2020, you carried on a business in Australia or were a not-for-profit organisation that pursued your objectives principally in Australia.
You employed at least one eligible employee on 1 March 2020.
Your eligible employees are currently employed by your business for the fortnights you claim for (including those who are stood down or re-hired).
Your business has faced either a:
- 30% fall in turnover (for an aggregated turnover of $1 billion or less)
- 50% fall in turnover (for an aggregated turnover of more than $1 billion)
- 15% fall in turnover (for ACNC-registered charities other than universities and schools)
Visit the ATO website.
As an employer, you will receive a payment from the ATO of $1,500 per employee per fortnight (in the first week of May 2020), if you and your employees meet the eligibility criteria. An employer will usually receive $3,000 a month per eligible employee for the two fortnightly periods in that month. For more information, go to the ATO’s payment information.
Whether super is payable depends on an employee’s salary. Superannuation is payable according to ordinary rules for payments to employees for ordinary time earnings and payments made to cover an employee’s usual wages. Super is not payable for payments to employees in excess of an employee’s usual wages. For employees who have been stood down without pay, superannuation is not payable on the JobKeeper Payment. For more information go to the ATO website.
The ATO introduced a SG amnesty on 6 March 2020. Under the amnesty, the ATO is allowing employers to disclose and pay previously unpaid super guarantee charge (SGC), including nominal interest, that they owe their employees. The amnesty applies from 1 July 1992 to 31 March 2018. Employers who take up the amnesty won’t incur the administration component ($20 per employee per quarter) or Part 7 penalty. Visit the ATO website for more information.
The Government is introducing a subsidy program to support employees and businesses. The JobKeeper payment is intended to provide wage subsidies to businesses that are significantly affected by COVID-19 in order to keep employers and employees connected and able to resume operations when restrictions are lifted. For information go to the JobKeeper Payment: Supporting businesses to retain jobs factsheet.
In response to business closures and stand downs, the government has introduced the JobKeeper payment to help support businesses and employees. If your business has temporarily closed, you may be eligible for the JobKeeper payment. For additional information visit the Fair Work website. If you or your employees would like more information about super obligations during this time, please contact us.
To help you and advise your employees, the Fair Work website provides information to guide you if employment ends during the coronavirus pandemic. We can also help you and your employees with any super-related queries.
Any existing CareSuper members with insurance cover will remain covered, even if their work arrangements change.
Any new CareSuper members who want insurance and work less than 15 hours a week may not be eligible for insurance with us until their hours exceed this minimum. Please refer to our Insurance Guide for more information.
Full-time and part-time employees who cannot come to work because they're sick with coronavirus (or other illness) can take paid sick leave. If an employee needs to look after a family member or a member of their household who's sick with coronavirus, or suffering an unexpected emergency, they're entitled to take paid carer’s leave if they have accrued leave. Go to the Fair Work website for more.
No. The only employees eligible for JobKeeper payments are Australian citizens, the holders of a permanent visa, and Special Category (Subclass 444) Visa holders as at 1 March 2020. To receive JobKeeper payments, an employee must be a resident for Australian tax purposes on 1 March 2020.
Helpful resources for your employees who are working from home, can be found on the SuperFriend website.