Our client management team

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Meet the team

  • Darren Hawthorne

    Darren Hawthorne

    Head of Client Partnerships

    Darren has worked in the superannuation industry for over 10 years. Prior to super, Darren serviced corporate clients in his role as Business Development Manager within the area of foreign exchange.

    Darren is RG146 qualified and has successfully completed the AFMA Diploma of Financial Services.

    Darren is passionate about making a real difference to members’ super experience and enjoys educating members on the benefits of growing their superannuation.

    Outside of super Darren enjoys spending time with his family and playing golf. He aspires to live a happy and healthy life in retirement.

    Contact Darren
    Phone: 03 8623 0701 or 0400 204 234

  • Caroline Ballard

    Caroline Ballard

    Manager, Client & Member Relationships – Northern Region

    Caroline has over 10 years’ experience in super and financial services.  She holds a Bachelor of Business and a Diploma of Financial Planning and has previously worked in the areas of financial advice and relationship management.

    Caroline enjoys working with her clients to help them achieve an informed and comprehensive view of their super arrangements. She is passionate about highlighting the importance of super and enjoys seeing the real difference it makes to the lives of Australians in retirement.  

    Outside of work Caroline spends time at the beach and with friends.

    Contact Caroline
    Phone: 02 9216 5416 or 0498 154 394

  • Mark Patman

    Mark Patman

    Alliance Partnership and Employer Relationship Manager

    Mark began his career in superannuation. He has been with CareSuper for over 11 years and in the financial services industry for over 16 years. He is qualified with an Advanced Diploma of Financial Planning and Advanced Diploma of Financial Services (Superannuation).

    Mark is passionate about member education and the industry fund ethos. He enjoys helping members understand what super has to offer.

    Outside of super, Mark enjoys spending time with his young family, cooking and watching movies. Mark also has a collection of bonsai plants.

    Contact Mark
    Phone: 02 9216 5401 or 0400 204 322

  • Chille Ostia

    Chille Ostia

    Employer Relationship Manager – NSW

    As an Employer Relationship Manager Chille is passionate about understanding and identifying the best ways to achieve her clients’ goals.

    Before joining CareSuper she spent seven years at ME in a variety of roles including Workplace Relationship Manager and Customer Relations Analyst.

    Chille is RG146-qualified and is also interested in humanitarian work and the development of young female professionals. She is proud to be part of a profit-for-members fund like CareSuper.

    Contact Chille
    Phone: 02 9216 5414 or 0498 121 695

  • Mathew Nguyen

    Mathew Nguyen

    Employer Relationship Manager – NSW

    As an Employer Relationship Manager, Mathew strives to make super easy to understand and manage. He works closely with employers to help them make sense of their super obligations and the processes available to them.

    Mathew holds a Bachelor of Business and brings a wealth of knowledge to CareSuper, with over six years’ experience in the finance industry. Prior to working at CareSuper, he was a Relationship Manager at one of the big four banks and a Corporate Actions Analyst at a large investment bank.

    Outside of work, Mathew enjoys watching live sports and catching up with friends. He hopes to achieve a comfortable and stress-free retirement.

    Contact Mathew
    Phone: 02 9216 5402 or 0490 427 822

  • Reda Daher

    Reda Daher

    Employer Relationship Manager – NSW

    Reda brings a wealth of experience to CareSuper, with over 11 years spent in financial services. Prior to CareSuper, he worked in a variety of roles including as a paraplanner and a business development manager.

    Reda works alongside his clients to understand their business and what that might mean for their super needs. He is a valuable partner to CareSuper’s employers and provides them with the relevant resources and information to manage their obligations.

    Outside of the office, Reda barracks for the Essendon Bombers. He’s looking forward to achieving a comfortable retirement one day in the future.

    Contact Reda
    Phone: 02 9216 5422 or 0409 795 298

  • Neil Kapadia

    Neil Kapadia

    Employer Relationship Manager – NSW

    Neil brings a broad range of skills and knowledge to CareSuper, with over five years’ experience in the financial industry. He has completed RG146 training and holds a Bachelor of Business in Applied Finance and Economics.

    Neil is passionate about building strong relationships with employers and helping them make the most of their super arrangements. He aims to add value to your organisation by provide you with the right resources and information for your business’ super needs.

    When he’s not at work, Neil can be found on a motorbike or spending time with his family. He hopes to continue leading a healthy life and aims to achieve a comfortable retirement.

    Contact Neil
    Phone: 02 9216 5420 or 0490 432 626

  • Reno Baldacchino

    Reno Baldacchino

    Employer Relationship Manager – VIC

    Reno brings a wealth of knowledge to his role at CareSuper, with over 19 years’ experience in the finance sector. Prior to working at CareSuper, he spent 11 years at ME as a State Business Development Manager.

    Reno is RG146-qualified and passionate about super education. He makes super manageable for employers by providing them with the right resources for their workplace.

    Outside of work Reno enjoys cycling and spending time with his young family.

    Contact Reno
    Phone: 03 8623 0772 or 0498 020 179

  • Michael Kim

    Michael Kim

    Employer Relationship Manager – VIC

    Michael utilises his qualifications and experience to simplify super for his clients. He cares about empowering employers and members so they can make smart, informed decisions about retirement. Michael is well-versed in finance, having spent the past 20 years in the banking industry. He is RG146-qualified and holds a Diploma of Financial Services.

    In his spare time Michael enjoys cooking for family and friends. 

    Contact Michael
    Phone: 03 8623 0772 or 0498 019 341

  • Tara Lombardi

    Tara Lombardi

    Employer Relationship Manager – VIC

    As an Employer Relationship Manager, Tara is dedicated to helping employers make sense of their super arrangements. She knows how important it is each employer receives the right support, which is why she works hard to understand their individual situations and needs.

    Tara has completed RG146 training has over 10 years’ experience in senior account management roles.

    Outside of work, Tara enjoys travelling and broadening her linguistic horizons. She’d like to one day travel to Scandinavia and Antarctica.

    Contact Tara
    Phone: 03 8623 0753 or 0448 386 478

  • Adrian Sanzaro

    Adrian Sanzaro

    Employer Relationship Manager – VIC

    Before joining CareSuper, Adrian spent seven years at ME in a variety of roles including Workplace Manager and Senior Consultant.

    Adrian has completed RG146 training and is passionate about helping clients understand their super arrangements. As an Employer Relationship Manager he uses his skills to provide employers with the tools and education they need to make super easy.

    Outside of work, Adrian enjoys spending time with his family and friends, playing golf and snowboarding.

    Contact Adrian
    Phone: 03 8623 0756 or 0437 748 030

  • Bronwyn Barling

    Bronwyn Barling

    Client Partnership Manager – QLD/NT

    Bronwyn is well-equipped to help you with your super questions, with close to three decades experience in the financial services industry. Prior to her role with CareSuper, she worked as a Business Development Manager at ME Bank and as a Client Relationship Manager at another industry fund. She has completed RG146 training and holds a Diploma in Financial Planning (Superannuation & Retirement).

    As a Client Partnership Manager, Bronwyn works hard to make sense of your current super situation and the opportunities available to you. She strives to nurture engagement with super in members, and is there to help employers implement super solutions at a business level.

    When she’s not in the office, Bronwyn enjoys spending time with her family and friends, or relaxing at Airlie Beach, or ideally a combination of both! She hopes to travel the world in her retirement.

    Contact Bronwyn
    Phone: 07 3020 6202 or 0400 204 998

  • Rachel Dobing

    Rachel Dobing

    Client Partnership Manager – ACT

    In a past life, Rachel worked as a qualified personal trainer – she is now dedicated to keeping something else fit: your super!

    Rachel has over 15 years’ experience in the financial services industry across both major retail and community banks. She is passionate about helping her clients achieve a retirement free of financial pressure. She works hard to demystify super so that members and employers alike can understand their capabilities and opportunities.      

    At home Rachel enjoys cooking, scrapbooking and watching AFL.

    Contact Rachel
    Phone: 0498 008 776

  • Damien Small

    Damien Small

    Transition Manager

    Damien is well-equipped to assist you with your superannuation needs, having spent over 20 years in the industry. His previous roles include in administration at Mercer, as Fund Accountant at Legal & General, and as a client services manager at another fund. He holds a Bachelor of Economics and is a Certified Practicing Accountant.

    Damien can help employers transition their employees to CareSuper with minimal fuss. He focuses on ensuring employers’ needs are heard and addressed at all steps of the transition process, and has a broad range of knowledge in dealing with different transition situations.  

    In his spare time, Damien is a keen reader of both fiction and non-fiction. 

    Contact Damien
    Phone: 03 8623 0704

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