Service transition
As we merge our data, there will be a pause on activity and you’ll have read only access to your account for a period and no access for a period. We’ll work hard to minimise disruptions, but there will be some scheduled downtime. While we do this, you can rest assured, your super is safe and remains invested for your future.
Watch this video for an overview of the limited service period.
Key dates for the Service transition period
| 30 September | Last day to purchase a term deposit for Direct Investment option (DIO) members |
| 22 October | Limited service period starts. Transactions need to be received by us by 5pm, 22 October including:
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| 22 October – 31 October | Read only access to your Member Online account |
| 1 November – 20 November | No access to your Member Online account |
| 21 November | Services resume Log into your online account |
To facilitate the merger, a Limited Service Period (LSP) will be in place from 22 October 2024 to 20 November 2024. This will allow time for all member account details, data and administration services to be transferred to the merged fund. During this time there will be some scheduled disruption to processing that we’re working hard to keep to a minimum.
Your final contributions must be received by CareSuper by 22 October. We suggest you make these in time for your money to clear into your account. Any contributions received between 22 October and 31 October will not be accepted and will be returned.
If you are contributing by BPAY your BPAY number will change after the merger. You will receive confirmation of this when you receive your welcome letter in November. Please cancel any ongoing BPAY contributions before 22 October.
You can make investment switches online until 22 October.
From 1 November investment switches can be made via a paper form found on caresuper.com.au and will be processed effective the date they are received.
From 21 November digital services resume investment switches can be made in your Member Online account once you reset your password.
From 22 October – 31 October you can log into your account but you will have read-only access.
From 1 November – 20 November there will be no online access available.
From 21 November digital services resume and you’ll be able to log into your new Member Online account by resetting your password.