CareSuper outperforms on member satisfaction
Our members are at the heart of everything we do — that’s why we were thrilled to win the Finder Industry Super Fund Customer Satisfaction Award 2022.
We’re proud to win the award in the industry super fund category — and to outperform super funds overall on member satisfaction, as voted by members.
In Finder’s independent survey, CareSuper outperformed super funds on member satisfaction, achieving an overall satisfaction rating of 4.44 out of 5. We were also pleased to see that 95% of our members say they’d recommend us to a friend.
Finder’s Head of Consumer Research, Graham Cooke said when it comes to industry super funds, CareSuper stands out among the crowd with Australians.
“CareSuper scored well across the board for customer service and performance,” he said.
“The category where Aussies consistently rated CareSuper higher than the rest was on its low fees.”
Finder worked with world-leading insights company Dynata to survey nearly 20,000 Australians to rate their super funds on performance, service, fees, and their overall experience.
The award comes as independent ratings expert, SuperRatings, rated CareSuper as a top-tier platinum fund 15 years in a row.* So you can relax knowing you’re with an award-winning super fund that provides a positive member experience while also delivering strong long-term returns.^
* Product ratings are only one factor to be considered when making a decision. SuperRatings does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria.
^ SuperRatings Fund Crediting Rate Survey - SR50 Balanced (60-76) Index, June 2022.