News

Font size: A- A+

ATO outage impacts super funds

22 December 2016

Over the last fortnight the Australian Tax Office (ATO) has experienced a system outage, which means it could take longer than usual for super funds to process members’ consolidation requests and other payments that rely on ATO services.

For super fund members, the ATO outage is expected to cause delays into January 2017 for certain payments including rollovers and Departing Australia superannuation payments.

The ATO has indicated that staff are working to gradually bring systems back online. It has also confirmed that no one’s data has been lost or compromised as a result of the outage.

In the meantime, it’s still easy for CareSuper members to consolidate into CareSuper by logging into MemberOnline, using our Consolidation tool or calling us on the number below. Just keep in mind that due to the ATO system outage, rollovers may take a little longer than usual to be processed.

We’re here to help

If you have any questions or concerns about the ATO’s system outage, we’re only a phone call away. Simply call the CareSuperLine on 1300 360 149 from 8am–8pm Monday to Friday (AEST).

For more updates from the ATO, click here.

Go to main news page

This website contains general advice, not taking into account your objectives, financial situation or needs. Before acting on this advice you should determine if it is appropriate for you. Before acquiring a product, first read its product disclosure statement. Some products and services offered on this website are provided by third parties. The trustee is not responsible for the products or services, views or actions of these third parties. Terms and conditions may apply which should be obtained from the third parties direct. The trustee does not accept liability if loss or damage is incurred from the acquisition of third party products or services. Past performance is not a reliable indicator of future performance and you should consider other factors before choosing a fund or changing your investments. CARE Super Pty Ltd (Trustee) ABN 91 006 670 060 AFSL 235226 CARE Super (Fund) ABN 98 172 275 725
Hide full disclaimer