CareSuper and Spirit Super merger guide
Super together
On 1 November, CareSuper and Spirit Super merged to create a new fund with more than 573,000 members and over $53 billion in funds under management.
Our new fund is called CareSuper and brings together the best CareSuper and Spirit Super have to offer in value and experience.
Our increased scale and capability mean you’ll benefit from an exciting range of innovative products, award-winning service*, and a focus on real care that will help you retire with confidence.
Here, you’ll learn how the merger affects your account and how to start getting the most out of your bigger, stronger super fund.
Welcome to the new CareSuper!
Bigger and better benefits
Here are just some of the benefits to being a CareSuper member.
High call volumes
Due to our recent merger, we're experiencing higher-than-normal enquiry volumes. We apologise for the delay and promise to assist you as soon as we can.
Get back online
For Heritage CareSuper members re-setting your password for your Member Online Account, please use your email address or old CareSuper Client ID. To get onto the new app please visit your relevant app store and download the new CareSuper app.
See here for tips for getting online
For Heritage Spirit Super members accesing your Member Online Account, please use your existing member number or email address. If your app hasn’t automatically updated please download the new app from your relevant app store.
Explore your new CareSuper account
Ready to get the most out of your new CareSuper account? Here’s a step-by-step guide to get started.
From 1 November
- Read your SEN - It has information about all the changes to your account.
- Understand the limited services period - Know which services and transactions will be unavailable or delayed until 21 November 2024.
- Ask some questions - Sign up for a webinar to learn more about the merger and to ask questions.
- Explore your new investment options - You can now access two new investment options — Alternative Growth and Property.
- Explore your new advice options - You now have access to additional complex and comprehensive financial advice services.
- Explore your new education hub - Check out our new super education hub to learn more about managing your super.
- Try our new super calculators - See how your super might grow in the future with our new online super calculators.
- Learn about non-lapsing binding nominations - You can now apply to make non-lapsing binding beneficiary nominations.
From 21 November
- Check your account details in Member Online - Login to Member Online to check and update your details. Your member number and account details have not changed. Your username and password will also be the same.
- Update the app - The Spirit Super app should automatically update to CareSuper. If it doesn’t, you may need to manually update from Google Play or the App store.
From 1 November
- Read your SEN - It has information about all the changes to your account.
- Read your transfer (exit) letter and welcome letter - It contains your new account details. Your old Client ID is now your Member Number. You also have a new Account Number. These will be sent to you directly from early December.
- Let your employer know our new fund details - Your employer will need to use these fund details to make contributions to your CareSuper account.
|
Fund name |
CareSuper |
| Superannuation Product Unique Superannuation Identifier (USI) | MTA0100AU |
| Australian Business Number (ABN) |
74 559 365 913 |
Rest assured we have been proactively communicating with employers regarding our new USI and ABN, but it’s worth making sure they have them.
- Understand the limited services period - Know which services and transactions will be unavailable or delayed until 21 November 2024.
- Ask some questions - Sign up for a webinar to learn more about the merger and to ask questions.
From 21 November
- Check your account details in Member Online - Member Online has been updated. Use your email address or member number to log in. You’ll need to reset your password the first time you log in.
- Get the new app - Download the new CareSuper app from Google Play or the App store.
- Set up your post-tax contributions - If you previously made post-tax contributions using BPAY or direct debit, you need to set them up again. Your new BPAY details are in your welcome letter. Note, we won’t be accepting direct debit contributions after 22 October 2024.
Significant event notices (SENs)
Our SENs detail all the changes to your account as part of the merger. You should have received your relevant SEN via email or post. You can also download our SENs below.
| Spirit Super | CareSuper |
|---|---|
|
|
Find out what the merger means for you
Merger FAQs
General merger questions
Spirit Super was an industry fund that was established in 2021 through the merger of Tasplan and the Motor Trades Association of Australia Superannuation Fund. As the fund for hard-working Australians, with a focus on growing membership in regional Australia, Spirit Super had over 350,000 members and $30 billion in funds under management.
CareSuper was established in 1986 and was the super fund for life for people who value high performance and a smoother investment ride over the long term. It was a profit-for-member industry super fund with around 223,000 members and $23 billion in funds under management.
For all members
Continuing CareSuper members can log in with the email they currently use and by resetting their password. Former Spirit Super members can log in with their existing username and password.
Spirit Super members – your member number has not changed.
Continuing CareSuper members – your old Client ID is now your member number. You will receive a new account number in your welcome pack. This will be sent according to your communication preferences soon after the limited service period.
CareSuper app
Download the CareSuper app and manage your account on the go!
