Getting your account merger ready

Some things will change but rest assured, we’re here for you, and we’ll continue to do what we do best – truly care for your future. 

How do I get my account sorted?

You don’t need to worry about your super balance, it will automatically transfer to the merged fund and will remain invested for your future. But there are some actions you can take to get your account sorted.

What you can do now

1.    Read the Significant Event Notice (SEN)

This important document outlines all the details of the merger. Depending on your circumstances, read about the changes to your super and/or transition to retirement account.

2.    Cancel your BPAY and Direct Debit contributions

If you make after-tax contributions by BPAY or direct debit you’ll need to cancel these before 22 October. We’ll be entering a limited service period at this time, so any contributions received after this date will be refunded.

Please note once we merge Direct Debit will no longer be available. But don’t worry, you’ll still be able to grow your account balance using BPAY.

What you can do from 1 November

3.    Update our contact details

We’re still here to help with all your super questions, but from 1 November we’ll have new contact details:

Phone number: 1800 005 166 / Overseas +61 3 7042 2723 (Weekdays from 8am – 7pm AEST/AEDT)

Postal Address
GPO Box 1547
Hobart TAS 7001

What you can do from 21 November

4.    Log in to Member Online and update your password

You’ll be able to log in to the new look Member Online from 21 November, using the email address you currently use and by resetting your password.

5.    Read your welcome pack

You will receive your welcome pack for the merged fund in late November. This will include a statement confirming your balance when we transferred this to the merged fund, and details of any insurance you may hold.

6.    Download our new app

Once you’ve registered for Member Online head over to the app store and download our new app.  Your old one won’t work so best to uninstall it and then download the new app.  

7.    Save your new member number

Your current client ID will become your member number, and you can use this to log in to Member Online. 
Also, for each account you hold you’ll receive a new account number. Look out for these details in your welcome pack in late November. 

8.    Set up BPAY contributions

You can use BPAY to make after-tax contributions to your super. Our new BPAY details can be found in your Member Online account or in your welcome pack.

Other important changes to the fund

The Capital Guaranteed investment option will close

If you’re currently invested in the Capital Guaranteed option, your investment will move to the Cash option from 1 November 2024.

Retirement income accounts will change 

If you’re close to retirement, the account minimums in retirement income accounts will change.

Buy-sell spread fees will no longer apply

From 1 November 2024 buy-sell spread fees will no longer apply to transactions. This means that when you make contributions, switch investment options, or make a withdrawal from your super account, you will no longer incur these charges.

CareSuper will have a new ABN and USI

Our ABN and USI will change on 1 November. These details are mainly used by your employer to pay your super contributions. Most employers will be ready for this change, but if you’ve got a new job, or if you think your employer needs the new numbers, you can pass them along.

• Australian Business Number (ABN) – fund: 74 559 365 913
• Unique Superannuation Identifier (USI): MTA0100AU

Need help?

Don’t worry, we’ll automatically transfer your super to your new CareSuper account, so you can be confident your super is safe and remains invested for your future.

For the latest news and the answers to your merger related questions, go to the merger hub.
 

Information correct as at 26 September 2024.