We're now better and stronger for your clients' most confident retirement
Limited-service period has ended
We’ve returned to business as usual. We’re here to help you, your team and your clients with any queries or transactions. For support, please contact your Business Development Manager.
Exit statements and welcome communication
Members will receive an exit statement from CareSuper and a welcome communication introducing them to the new Fund. Your clients will receive a letter or email depending on their communication preferences.
Our welcome communications include:
- An account snapshot (balance, member number and insurance information)
- New BPAY details
- Log in instructions for Member Online
- Information on the new CareSuper app
Helpful resources
Essential information to help you deliver meaningful outcomes for your clients is available via our Resources to support your advice webpage.
Here you’ll find:
- How to access your clients’ accounts
- How to deduct advice fees from your clients’ accounts, including our Pay advice fees for your account form
- Additional forms and publications
- Investments and product information
Personalised support
Our dedicated Business Development Managers are here to share industry best practice and guide you through your interactions with CareSuper. We look forward to continuing to work with you and sharing the CareSuper advantage.
Stacey Mitchell
Business Development Manager - Advice (VIC/TAS/SA/WA)
Gordon McNaught
Business Development Manager - Advice (NSW/ACT/QLD/NT)
CareSuper app
Download the CareSuper app and manage your account on the go!
